Top Tech Jobs & Startup Jobs in Cleveland, OH

Lead AI deployments for payor customers from planning through launch and adoption. Coordinate customer, product, engineering, clinical, and implementation teams; manage timelines, milestones, risks, training, rollout readiness, and stakeholder alignment. Translate payor workflows and business priorities into actionable plans, resolve blockers, guide organizational change, and develop repeatable deployment playbooks that improve scalability, adoption, and time to value.

Administers federal and state government contracts, including NASPO and DLA eCAT vehicles. Responsibilities include monitoring compliance, analyzing contract performance, preparing customer reports, maintaining pricing files, processing modifications, supporting audits, resolving issues, and implementing corrective actions. The role collaborates with Sales, Pricing, Legal, Bids/Quotes, government customers, and other internal teams while improving processes and ensuring timely execution of contractual obligations.

Develop and maintain supply plans by analyzing forecasts, inventory, safety stock, production capacity, and customer demand. Manage replenishment and purchase orders, monitor inventory availability and backorders, and coordinate with manufacturing, sales, quality, customer service, and other teams. The role supports capacity planning, supply-demand synchronization, inventory optimization, customer service targets, and continuous supply chain performance improvement using ERP and planning systems.

Leads strategy, roadmap, development, and optimization of reverse mortgage and home equity digital products across web, mobile, and API platforms. Uses customer insights, UX, analytics, and experimentation to improve usability, engagement, conversion, and satisfaction. Partners with engineering, design, marketing, legal, compliance, and risk teams to deliver secure, compliant solutions through Agile practices, user stories, and cross-functional planning.

Own escalated Tier 3 customer issues across Calix Cloud, EXOS, and managed services; troubleshoot complex networking and software problems, identify product defects, collaborate with development and technical teams, mentor frontline support engineers, document solutions, and represent customer needs internally. The role focuses on cloud-connected Wi-Fi products and requires strong networking, scripting, Linux, troubleshooting, communication, and technical account management skills.

Provides operational oversight, risk analysis, governance support, project coordination, status reporting, change control, stakeholder communications, and process improvement for VHA EHR modernization SME teams. Facilitates executive decision-making, manages dependencies and corrective actions, develops performance measures and communications materials, and supports workflow design and change management across interdependent workstreams.

Own retention, renewals, account strategy, customer health, and growth opportunities for strategic Bankruptcy Risk customers. Build executive relationships with financial institutions, lead onboarding and implementation, coordinate issue resolution, conduct business reviews, and partner with Sales, Product, Engineering, Legal, and Operations. Use account data to identify risks and opportunities, deliver tailored customer education, improve processes, and lead the team toward stronger adoption, customer outcomes, and recurring revenue.

Provides operational and administrative support to the Legal team by reviewing subpoenas, court orders, warrants, and other legal requests; drafting communications; coordinating with law enforcement and government agencies; tracking records and deadlines; analyzing data; and supporting blockchain transaction tracing. Maintains confidentiality, accuracy, and quality while collaborating with Legal, Compliance, Risk, and Customer Support teams in a fast-paced remote environment.

Supports system reliability, scalability, and observability through monitoring, logging, metrics, tracing, alerting, infrastructure as code, automation, production support, incident response, and post-incident improvements. The role collaborates with development and operations teams and uses tools including Prometheus, Grafana, ELK, Terraform, AWS, Docker, and Kubernetes.

Lead application security across the SDLC, partnering with engineering teams on secure architecture, coding, testing, deployment, and cloud services. Conduct manual web application and API testing, improve automated CI/CD security controls, establish secure coding standards, assess third-party risks, support vulnerability management and incident response, and ensure healthcare compliance. The role also develops enterprise-wide security policies and evaluates emerging security technologies.

Owns the global partner program strategy, tiering, benefits, incentives, enablement, portal experience, compliance, and operational processes. The role manages MDF, NFR, SPIFF, and rewards programs; partners cross-functionally with Sales, Marketing, Legal, Finance, and RevOps; maintains Salesforce and PRM data; develops financial models and performance reporting; and supports partner account managers across global markets.

Leads sales enablement for enterprise and commercial revenue teams by coaching sellers, designing onboarding and certification programs, developing playbooks and sales assets, measuring readiness and business impact, leveraging enablement technology and AI, driving change adoption, and partnering with Product, Marketing, and Revenue leadership on launches and go-to-market execution.