Top Tech Jobs & Startup Jobs in Cleveland, OH

Review and analyze post-closing contractual obligations to support accurate and timely distribution of transaction funds. Coordinate with operations and internal teams, prepare release materials, manage a portfolio of post-closing releases, resolve problems to mitigate risk, ensure quality and timeliness, support special projects, and deliver training as needed.

Manage a portfolio of enterprise e-commerce accounts to drive revenue and retention. Develop strategic account plans, forecast contracts, lead account strategists, perform consultative selling, analyze performance data, run account reviews, and collaborate cross-functionally to expand client relationships.

Serve as primary client contact to support implementations, nurture relationships, present program value, ensure contractual delivery, coordinate internal teams, identify upsell opportunities, engage community members, and travel to client sites up to 25%.

Lead design, implementation, testing, and troubleshooting of complex network and security projects (data center fabrics, routing/switching, SD-WAN, cloud networking). Perform assessments, create detailed low-level designs, present deliverables, mentor junior engineers, execute maintenance, and collaborate with sales, pre-sales, and project teams to ensure successful customer deployments.

Build, deploy, and maintain production-grade ML systems across the full model lifecycle. Translate business goals into ML solutions, monitor model performance and drift, perform analyses and experiments, and collaborate with data engineers, product, and domain experts to improve risk assessment and underwriting outcomes.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

Design, deliver, and maintain end-to-end training programs for Claims operations including onboarding, refresher/upskilling courses, e-learning and simulations, LMS/KM administration, SME coordination, and evaluation of training effectiveness to ensure floor readiness.

Manage a book of enterprise customers post-sale to drive onboarding, retention, and upsells. Use data storytelling and product expertise to optimize performance, coordinate implementations with AdOps, troubleshoot issues, and collaborate with Sales and Product Strategy to meet customer recruiting goals.

Manage integration project tracking and executive reporting for multiple acquisitions. Coordinate cross-functional workstreams, maintain trackers and action registers, investigate and resolve blockers, and support marketing operations (CRM/marketing automation, campaign tracking, sales enablement, websites) and reporting. Provide exposure to senior leadership and grow into broader Marketing & Strategy responsibilities.

Design, operate, and harden Kubernetes clusters across dev/test/prod (TKGI and AWS). Build CI/CD and GitOps pipelines, automate cluster lifecycle with IaC, implement observability and security controls, manage ingress, storage, backups, and onboard application teams while driving reliability, capacity planning, and incident response.