Top Tech Jobs & Startup Jobs in Cleveland, OH

Build and maintain dbt SQL models, data pipelines, curated datasets, reports, and dashboards supporting state partners, customers, Finance, Operations, and executives. Own external and internal Metabase environments, support the data warehouse, and establish consistent metric definitions across technical and non-technical teams. The role also requires analytics support, stakeholder communication, and experience with Airflow, Python, and Git-based workflows.

Manage inbound and outbound sales activities, including calls, consultations, emails, lead follow-up, objection handling, and closing. Educate prospects about hearing solutions, maintain accurate Salesforce records, manage the sales pipeline, and achieve individual sales goals and KPIs in a remote, customer-focused environment.

Processes semi-monthly multi-state, Canadian, and international payroll; verifies timesheets, earnings, deductions, and employee changes; resolves payroll inquiries; maintains records; prepares benefits and general ledger reconciliations; analyzes variances and reports; supports compliance, audits, year-end tax forms, system upgrades, and process improvements.

Leads the design, development, deployment, governance, and support of secure enterprise applications supporting clinical research operations. Establishes SDLC, CI/CD, testing, release, documentation, and compliance practices; guides AI-assisted development; partners on architecture and infrastructure; supports validation and audits; and manages, mentors, and grows the software engineering team.

Build full-stack prospect demo solutions for ecommerce search and discovery products. Develop JavaScript data collection tools, front-end integrations, ETL workflows, dashboards, alerts, and open-source UI libraries and REST clients. Validate prospect data, support integrations, answer technical questions, collaborate with sales and product teams, and contribute to automated testing, code reviews, and demo infrastructure.

Own the customer-facing Superhuman experience and Console, including live conversations, builder tools, self-serve activation, analytics, personalization, and weekly releases. Partner with design, engineering, and leadership to improve time-to-value, retention, and customer outcomes. Lead product decisions across web, voice, and video experiences while enabling customers to create, tune, test, and measure AI-powered revenue teammates independently.

Owns the SaaS renewal motion across customer segments, including manual renewals, recontracts, dispositions, and replacement orders. Leads contract and pricing negotiations, forecasts renewal opportunities, maintains Salesforce data hygiene, identifies churn risks, and partners with customer success and account management teams. The role protects recurring revenue, transitions legacy contracts, supports contract saves, and uses AI tools to improve outreach, value positioning, and forecasting.

Configure and provision voice services, IP phones, ATAs, SIP credentials, extensions, numbers, and related features. Coordinate customer activations, test calling and voicemail functionality, troubleshoot SIP and connectivity issues, manage Tier 1 support tickets, document provisioning activities, and escalate complex problems. The role also requires clear customer communication, process improvement, and occasional after-hours or on-call support.

Provides global employee relations guidance, performance management coaching, and support to HR leaders and employees. Leads workplace investigations, develops and updates employee relations policies, analyzes workforce data, prepares leadership reports, and collaborates with HR, Legal, Benefits, Compensation, DEI, and leadership teams to ensure compliant and effective employee relations processes.

Leads the paid media delivery team, serving as the internal expert for Google Ads, Meta Ads, social, and programmatic channels. Builds automation, coaches managers and specialists, maintains channel expertise, pilots emerging platforms, and coordinates with the PMO on resourcing and delivery. The role focuses on scalable systems, documented processes, team development, and operational excellence rather than client relationships or direct execution.