Top Tech Jobs & Startup Jobs in Cleveland, OH

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Executes sourcing projects, RFPs and RFQs, supplier negotiations, contract renewals, spend analysis, supplier onboarding, and procurement workflow management. Maintains procurement systems, contract repositories, dashboards, reporting, and supplier records while identifying savings and process-improvement opportunities. Partners with Finance, Legal, IT, Security, Privacy, HR, Marketing, and Operations to complete procurement activities, manage supplier risk, and resolve issues.

Performs financial reporting and analysis related to royalty expenses and payments, investment analysis, forecasting, ad hoc reporting, and partner agreement profitability. Investigates discrepancies, ensures payment accuracy, supports strategic planning, and collaborates with Product and Finance leadership. The role requires strong analytical, communication, Excel, problem-solving, and organizational skills, along with the ability to manage large datasets and work independently in a changing environment.

Provide empathetic email and phone support to healthcare platform members. Investigate app, device, and account issues; resolve tickets; manage escalations; document cases; protect HIPAA-regulated information; and communicate proactively with members and internal teams. Monitor support metrics, identify recurring issues, suggest process improvements, and use approved AI tools responsibly to improve support workflows.

Lead the Special Investigations Unit by managing investigators, complex insurance fraud cases, compliance, regulatory reporting, partnerships with law enforcement and internal teams, vendor relationships, analytics initiatives, and performance metrics. The role includes hiring, coaching, succession planning, training, audit support, and developing fraud detection and prevention strategies across the organization.

Own end-to-end product design for key product areas, including mobile tools, AI-native experiences, 3D navigation, and data visualization. Partner with product managers and engineers from research through launch, conduct field research and usability studies, evolve the Figma-based design system, mentor designers, and communicate design decisions to leadership. The role requires strong interaction and visual design, AI-assisted workflow experience, systems thinking, and comfort working in ambiguity.

Manage post-sales relationships for mid-market and enterprise customers, driving onboarding, training, adoption, satisfaction, retention, and renewals. Monitor account health and usage trends, identify risks and expansion opportunities, provide usage insights, and maintain customer records in Salesforce and customer success platforms. Partner cross-functionally with Sales, Product, and Marketing, troubleshoot issues, and travel to customer jobsites or offices up to 25% of the time.

Build and manage prospective client relationships for leadership and personal development programs. Generate interest through established digital strategies, conduct introductory conversations, assess client goals, provide program information, guide evaluations, and follow up thoughtfully. Independently manage schedules and performance in a remote, commission-based role with training and mentorship. This is a self-employed opportunity without guaranteed income and includes business-related expenses.

Generate and manage interest in personal development programs using digital strategies, connect with prospective clients, understand their goals, introduce relevant programs, and guide them through evaluation and follow-up. The role is fully remote, self-employed, and commission-based, with flexible scheduling, training, mentorship, and no cold calling required.

Supports global HR operations as a first point of contact for employee queries, onboarding, offboarding, employee changes, benefits administration, records maintenance, compliance, reporting, and HR technology. Partners with HR, talent acquisition, payroll, IT, facilities, and finance teams, contributes to HR projects and culture initiatives, and helps improve HR processes and automation.

Lead technical presales pursuits for Salesforce consulting engagements. Responsibilities include discovery, solution architecture, Salesforce demonstrations and proofs of concept, project scoping and estimation, proposal and SOW development, partnership with Salesforce sales teams, and delivery handoffs. The role also develops reusable demo assets, estimation templates, and solution accelerators while supporting technical win rates, bookings, margin accuracy, and stakeholder satisfaction.

Provide first-level support, training, troubleshooting, and strategic guidance to partner accounts using Inntopia’s software products. Maintain partner relationships through inbound assistance and proactive outreach, document issues, share best practices, and identify opportunities to sell additional products and services. The role requires strong communication, technical problem-solving, organization, adaptability, and availability for some evening, weekend, and holiday hours.