Top Tech Jobs & Startup Jobs in Cleveland, OH

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Design, build, and maintain scalable ETL/ELT data pipelines and data platform architecture. Build programmatic pipelines (primarily Python), optimize analytical data models (SQL), integrate sources into Snowflake, use orchestration/transformation tools (dbt, Airflow, Dagster), improve data quality/observability, and partner with product, engineering, and analytics to deliver reliable data for decision-making.

The Cybersecurity Engineer protects clients by managing security monitoring solutions, vulnerability management, and compliance in cloud and on-premises environments.

Manage data management and analytics projects, utilizing agile practices. Coordinate with cross-functional teams to ensure successful delivery and mitigate risks.

Manage pre- and post-award contract administration for sponsored research, ensuring compliance with federal and agency regulations, budget monitoring, recordkeeping in university systems, and serving as liaison among investigators, administration, and sponsors.

Lead electrical design for large-scale data centers from concept through commissioning. Provide SME guidance on MV/LV systems, UPS, generators, transfer switches, redundancy, value engineering, design reviews, troubleshooting, and cross-functional coordination. Support RFPs, customer engagements, and continuous improvement initiatives.

Prepare accurate customer invoices and process contracts across SaaS, license, and services billing models; execute billing cycles; resolve billing tickets; manage key accounts; maintain SOPs and onboarding; drive process improvements and automation; partner with Revenue Accounting, Deal Desk, Sales Operations, and Legal; support audits and billing-related projects.

Lead and scale instructional design programs that use generative AI and agentic workflows to personalize and automate content creation, delivery, and measurement. Own program strategy, AI-augmented design, governance, stakeholder alignment, and mentoring. Drive adoption and business outcomes through modular content systems, analytics-driven iteration, and AI-powered learner experiences.

Build and launch AI-powered user-facing features on a Ruby on Rails backend. Integrate LLMs (OpenAI, Google, Anthropic), own zero-to-one product initiatives, write well-tested maintainable code, and mentor engineers while collaborating with product, design, and cross-functional teams.

Lead global leave and benefit policy strategy, ensure compliance with local laws, manage leave program administration and vendors, analyze leave data, partner with HR/legal/business leaders, deliver training, and optimize employee experience across regions.

Manage and grow relationships with channel partners (MSPs, resellers, distributors) to drive renewals, expansions, and partner-led new business. Own pipeline, forecasting, contract negotiations, and end-customer experience, coordinating with internal teams and maintaining CRM data accuracy.