Top Tech Jobs & Startup Jobs in Cleveland, OH

Leads architecture and technical strategy for complex cloud, data, and AI/ML systems. Designs scalable multi-cloud infrastructure, data platforms, MLOps pipelines, model-serving systems, and LLM applications. Establishes infrastructure, DevOps, security, governance, and observability standards; leads migrations and modernization; optimizes performance, reliability, and cost. Serves as senior technical advisor to clients and leadership, mentors engineers, documents architecture, and owns high-stakes technical decisions.

Drives net-new enterprise business and revenue expansion for wealth technology solutions. Builds self-sourced pipeline, develops account and prospect strategies, manages complex sales cycles, engages executive stakeholders, and closes six- and seven-figure deals. Partners with Marketing, Sales Engineering, Product, and Account Management to position solutions, create business value, forecast accurately, negotiate effectively, and achieve sales quotas across financial institutions.

Lead Pomelo Care’s enterprise security governance, risk, and compliance program. Own SOC 2 Type II and HITRUST certification lifecycles, security policies, access governance, HIPAA risk assessments, awareness training, control monitoring, incident response, and third-party risk assessments. Partner with engineering leadership to align technical roadmaps with security strategy, represent the company during audits and partner due diligence, and report security posture and program maturity to executives.

Provides global strategic and operational leadership for engineering, capital projects, manufacturing systems, automation, digital transformation, operational excellence, and process safety. Oversees major plant builds, expansions, and capital portfolios; advances PLC/SCADA, MES, robotics, IT/OT, and Industry 4.0 capabilities; improves OEE and reliability; ensures GMP, ISO, PSM, and regulatory compliance; and leads global engineering teams, budgets, talent development, and cross-functional execution.

Leads strategy and execution for enterprise Customer Identity and Access Management capabilities. Owns multi-year product strategy, roadmaps, KPIs, adoption, platform stability, risk, and compliance. Manages and develops Digital Product Managers while partnering with Engineering, UX, Data, Operations, and business leaders to deliver integrated customer journeys and measurable outcomes. The role requires senior stakeholder influence, cross-functional leadership, and experience operating in regulated enterprise environments.

Analyze cloud and Kubernetes usage to identify cost inefficiencies, anomalies, and optimization opportunities. Build scripts, API integrations, dashboards, forecasts, and repeatable workflows to improve cloud-cost visibility and efficiency. Partner with engineering, product, finance, architecture, and leadership teams to implement recommendations, support commitment planning, and expand FinOps practices through tools, standards, documentation, and education.

Develop and support the Fusion Governance, Risk, and Compliance platform, including workflows, dashboards, assessments, integrations, data migrations, and enterprise application enhancements. Translate business requirements into technical solutions, troubleshoot platform and integration issues, support deployments and upgrades, and maintain secure, reliable production systems. Collaborate with product managers, architects, analysts, vendors, and business partners while supporting risk, compliance, audit, internal controls, and third-party risk programs.

Prospect for new business through phone, email, inbound leads, and outbound outreach. Qualify prospects, identify decision-makers, budgets, timelines, and pain points, and schedule discovery meetings with sales executives. Build relationships, manage opportunities through the sales funnel, support territory planning, track activities and lead data in Salesforce, and analyze pipeline reports to meet sales goals.

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.

Provide high-volume customer support through phone, chat, and email. Troubleshoot software bugs and navigation issues, educate customers about account features and plans, use AI-supported workflows and Zendesk-style help desk tools, document recurring issues, share product feedback, and improve support documentation. The role requires clear communication, efficient case resolution, adaptability, and comfort working remotely in a fast-paced SaaS environment.

Leads commercial risk client service for large accounts, coordinates carrier relationships, supports marketing and risk analysis, develops placement and renewal strategies, and mentors colleagues. The role requires analyzing complex exposures, recommending insurance solutions, maintaining carrier relationships, coordinating service delivery, improving processes, and supporting special projects. It requires extensive commercial account management experience, state insurance licenses, strong communication skills, and Microsoft Office proficiency.

Tests web, API, and batch applications through manual and automated test cases. Documents defects and test results, monitors bug-tracking systems, collaborates with engineers and business analysts, and applies quality assurance methodologies throughout the SDLC. The role requires strong problem-solving, creative thinking, and the ability to assess potential impacts and propose solutions that improve client satisfaction.

Tests web applications, Web APIs, and batch applications through manual and occasional automated testing. Creates and executes test cases, documents results and defects, monitors bug tracking systems, and collaborates with engineers, business analysts, and stakeholders. Requires knowledge of quality assurance methodologies, SDLC, and Gherkin test formats, with a focus on identifying software issues and proposing improvements.

Own full-cycle recruiting for manufacturing, sourcing, EHS, and quality functions. Responsibilities include intake, sourcing, screening, interviewing, offers, closing, candidate pipeline management, ATS administration, hiring-manager partnership, and sharing recruiting best practices. The role requires three years of recruiting experience, strong communication and organizational skills, and either a bachelor’s degree or equivalent recruiting experience. French-English bilingual ability and Workday and LinkedIn Recruiter experience are preferred.

Manage full-cycle recruiting for diverse manufacturing-related roles, including sourcing, candidate assessment, stakeholder advising, offer negotiation, and candidate engagement. Partner with hiring managers and business leaders to develop recruitment strategies, use market and recruiting data to improve outcomes, maintain accurate ATS records, and promote the employer brand. The role emphasizes sourcing specialized manufacturing, EHS, quality, process engineering, leadership, and lean/continuous improvement talent.

Manage US and Canadian payroll tax compliance, including tax notices, registrations, adjustments, W-2c and T4 amendments, reconciliations, filings, audits, and employee inquiries. The role uses Workday and ADP Smart Compliance to resolve tax exceptions, validate setups, support quarter- and year-end processes, and improve compliance workflows. Responsibilities also include documentation, workers compensation support, regulatory liaison activities, and process improvement.