Top Tech Jobs & Startup Jobs in Cleveland, OH

Prospect for new business through phone, email, inbound leads, and outbound outreach. Qualify prospects, identify decision-makers, budgets, timelines, and pain points, and schedule discovery meetings with sales executives. Build relationships, manage opportunities through the sales funnel, support territory planning, track activities and lead data in Salesforce, and analyze pipeline reports to meet sales goals.

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.

Provide high-volume customer support through phone, chat, and email. Troubleshoot software bugs and navigation issues, educate customers about account features and plans, use AI-supported workflows and Zendesk-style help desk tools, document recurring issues, share product feedback, and improve support documentation. The role requires clear communication, efficient case resolution, adaptability, and comfort working remotely in a fast-paced SaaS environment.

Leads commercial risk client service for large accounts, coordinates carrier relationships, supports marketing and risk analysis, develops placement and renewal strategies, and mentors colleagues. The role requires analyzing complex exposures, recommending insurance solutions, maintaining carrier relationships, coordinating service delivery, improving processes, and supporting special projects. It requires extensive commercial account management experience, state insurance licenses, strong communication skills, and Microsoft Office proficiency.

Tests web, API, and batch applications through manual and automated test cases. Documents defects and test results, monitors bug-tracking systems, collaborates with engineers and business analysts, and applies quality assurance methodologies throughout the SDLC. The role requires strong problem-solving, creative thinking, and the ability to assess potential impacts and propose solutions that improve client satisfaction.

Tests web applications, Web APIs, and batch applications through manual and occasional automated testing. Creates and executes test cases, documents results and defects, monitors bug tracking systems, and collaborates with engineers, business analysts, and stakeholders. Requires knowledge of quality assurance methodologies, SDLC, and Gherkin test formats, with a focus on identifying software issues and proposing improvements.

Own full-cycle recruiting for manufacturing, sourcing, EHS, and quality functions. Responsibilities include intake, sourcing, screening, interviewing, offers, closing, candidate pipeline management, ATS administration, hiring-manager partnership, and sharing recruiting best practices. The role requires three years of recruiting experience, strong communication and organizational skills, and either a bachelor’s degree or equivalent recruiting experience. French-English bilingual ability and Workday and LinkedIn Recruiter experience are preferred.

Manage full-cycle recruiting for diverse manufacturing-related roles, including sourcing, candidate assessment, stakeholder advising, offer negotiation, and candidate engagement. Partner with hiring managers and business leaders to develop recruitment strategies, use market and recruiting data to improve outcomes, maintain accurate ATS records, and promote the employer brand. The role emphasizes sourcing specialized manufacturing, EHS, quality, process engineering, leadership, and lean/continuous improvement talent.

Manage US and Canadian payroll tax compliance, including tax notices, registrations, adjustments, W-2c and T4 amendments, reconciliations, filings, audits, and employee inquiries. The role uses Workday and ADP Smart Compliance to resolve tax exceptions, validate setups, support quarter- and year-end processes, and improve compliance workflows. Responsibilities also include documentation, workers compensation support, regulatory liaison activities, and process improvement.

Manage federal healthcare projects for a VHA client, including planning, scheduling, risk mitigation, leadership reporting, deliverable tracking, stakeholder coordination, executive briefings, strategic recommendations, and project communications. The role requires managing concurrent initiatives, facilitating working sessions, documenting workflows and business rules, and collaborating with multidisciplinary teams and senior client leadership.

Supports project planning, scheduling, risk mitigation, reporting, and execution for a Veterans Health Administration client. Develops project artifacts, briefings, workflows, and communications; coordinates meetings and stakeholders; tracks deliverables, risks, and timelines; documents business rules and decision flows; and provides strategic recommendations and administrative support. The role requires strong communication, executive stakeholder engagement, healthcare or electronic health record experience, and proficiency with project management and collaboration tools.

Develops new business with U.S. armed forces and uniformed-service organizations. Builds executive relationships, diagnoses recruitment challenges, presents EAB solutions, manages sales pipelines, negotiates partnerships, and achieves revenue targets. Collaborates with sales, marketing, and delivery teams, tracks competitors, informs product development, and provides indirect coaching to Sales Associates. Requires consultative business development experience, military-sector expertise, strong presentation and negotiation skills, and 25–50% domestic travel.

Leads strategy, discovery, roadmap development, prioritization, and delivery for complex, business-critical products. Partners with engineering, design, operations, compliance, risk, sales, marketing, and senior leaders to align investments with company objectives and deliver customer and business outcomes. Mentors product managers, improves product management practices, defines success measures, and identifies opportunities involving AI, automation, data, and digital capabilities.

Leads enterprise talent management strategy through performance management, talent reviews, succession planning, workforce planning, and organizational effectiveness initiatives. Analyzes HRIS and workforce data, develops talent dashboards and insights, facilitates calibration discussions, manages annual performance processes, and advises business and executive leaders on talent decisions. Partners with Employee Relations, HR Technology, Compensation, and organizational development teams to strengthen leadership capability and accountability.

Supports the Talent Acquisition team by sourcing and engaging candidates, building pipelines, coordinating interviews, maintaining recruiting records, and assisting with recruiting projects and operations. The role also supports candidate communications, reporting, standard operating procedures, training materials, and shared resources while maintaining confidentiality and accurate documentation.

Lead global product marketing strategy for Checkmarx One and agentic application security solutions. Own messaging, market positioning, launches, competitive analysis, sales enablement, buyer insights, and cross-functional alignment. Influence packaging, pricing, go-to-market priorities, and platform strategy while presenting to executive audiences. Build high-performing teams, champion AI-enabled marketing workflows, and optimize campaigns and adoption using performance data.