Top Customer Success & Experience Jobs in Charlotte, NC

Manage a portfolio of B2B SaaS oil and gas accounts by driving product adoption, supporting renewals, identifying expansion opportunities, running business reviews, and maintaining stakeholder relationships. Surface customer feedback, develop advocacy and case study candidates, support sales-to-account-management handoffs, and help customers use methane management workflows to improve emissions mitigation and operational performance.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Manage enterprise customer accounts from onboarding through renewal, ensuring satisfaction, product adoption, value realization, retention, and loyalty. Evaluate customer needs, manage product and service orders, cultivate relationships, identify upsell opportunities, grow strategic accounts, renew contracts, and re-engage inactive customers. Collaborate cross-functionally, advocate for clients, and contribute to revenue retention and growth.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.

Onboard and engage suppliers in public procurement programs, guide them through participation, and help promote awarded contracts to government agencies. Lead supplier meetings, webinars, outreach, and virtual events; develop market, account, and marketing plans; maintain CRM follow-through; and coordinate with account management, compliance, enablement, and program success teams. Represent SOVRA at conferences and trade shows with travel of up to 25%.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage strategic healthcare and hospital-system accounts as a trusted advisor. Responsibilities include customer onboarding, product adoption, success planning, health monitoring, business reviews, retention, account growth, upselling, data-driven reporting, issue resolution, training, and cross-functional collaboration with Sales, Product, Engineering, and Support. The role requires building relationships with executives, clinical leaders, IT teams, and software users while driving measurable customer outcomes and advocacy.

Own enterprise customer accounts from onboarding through renewal and expansion. Monitor customer health, usage, and outcomes; conduct QBRs; drive adoption and growth; support integrations, workflow design, launches, and training; maintain CRM and billing records; resolve issues cross-functionally; advocate for customers; and build relationships with technical and executive stakeholders.

Manage a portfolio of California large-group employer clients (100–2,000 lives), lead renewals, open enrollment, compliance, vendor deployment, and member education. Design benefit strategies, create presentations and financial reporting, strengthen client relationships, and collaborate with internal teams to improve service delivery.