Top Customer Success & Experience Jobs in Charlotte, NC

Leads and scales a team of Technical Architects serving enterprise customers. Oversees customer onboarding, success, retention, expansion, technical escalations, implementation standards, and customer health metrics. Partners with Sales, Product, Marketing, and Engineering to improve adoption, prioritize customer-driven enhancements, and develop go-to-market strategies. Combines people leadership, technical expertise, coaching, and cross-functional program execution to deliver strong customer outcomes.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Leads a team of onboarding managers and owns the end-to-end customer onboarding and enablement program. Responsibilities include driving software adoption and payments utilization, managing performance, improving playbooks and workflows, overseeing data migration and account activation, resolving escalations, and partnering with Sales, Product, and Customer Success. The role also involves applying AI and automation to improve time-to-value, reporting program metrics, and supporting continued customer revenue growth.

Own strategic customer onboarding and activation from sales handoff through first purchase over 60–90 days. Manage configuration, project timelines, customer relationships, cross-functional escalations, and activation metrics. Drive initial purchasing and GMV, develop scalable onboarding playbooks, support customer advocacy, and transition activated customers to account management. The role requires strong communication, commercial judgment, technical SaaS aptitude, supply chain expertise, and willingness to travel up to 30%.

Provides tier-three technical support for SaaS healthcare customers, resolving escalated issues and managing complex configuration changes. Partners with account teams and clients to optimize clinical workflows, improve adoption, train users, analyze reports, document solutions, and communicate product feedback. Requires strong technical troubleshooting, customer service, and relationship-building skills, with occasional travel under 10%.

Leads technical engagements with North American enterprise customers adopting quantum computing solutions. Presents products and roadmaps, identifies optimization use cases, supports deployments, provides advisory and technical support, and builds long-term client relationships. Collaborates with sales, product, professional services, marketing, and development teams to communicate customer needs, identify service opportunities, and drive measurable ROI. The role requires 30%–50% travel for conferences, client meetings, training, and sales events.

Lead customer success programming across New Mexico, managing enterprise healthcare and government relationships, multi-site implementations, adoption, renewals, expansion, executive communications, and program outcomes. Manage and develop a team of 1–3 Customer Success Managers, coordinate cross-functional deployments, resolve escalations, represent customer needs to Product and Engineering, and improve scalable customer experience operations.

Own strategic post-implementation customer relationships for SoundStack Marketplace. Manage account health, retention, renewals, expansion, and recurring revenue while coordinating with technical, sales, product, support, engineering, and marketplace teams. Lead quarterly business reviews using revenue, audience, targeting, and market-trend insights. Develop client-specific marketing collateral, maintain publisher directories, and update AI knowledge-base and sales-enablement materials.

Manage the full lifecycle of client programmatic advertising campaigns, from planning and pre-sales support through execution, optimization, reporting, and wrap-up. Serve as a primary resource for clients, sales, and operations; provide targeting, budget, audience, and creative recommendations; resolve escalations; track campaign status in Salesforce; and identify upsell opportunities. Collaborate with US and India operations teams and train Customer Success colleagues on programmatic best practices.

Own the full client lifecycle for AI engagements: sell through live-data demonstrations, configure connectors and skill files, onboard teams, drive adoption through the day-89 continuation decision, and retain and expand accounts. Identify additional workflows AI can manage, grow client relationships and referrals, and contribute client insights to the company’s shared context layer. The role combines consultative selling, hands-on implementation, customer enablement, analytics, and account growth.