Top Customer Success & Experience Jobs in Charlotte, NC

Serve as a strategic post-sales advisor helping enterprise customers achieve business outcomes with Mimica. Build customer success plans, provide product support, interpret process intelligence outputs, identify improvement opportunities, and deliver actionable recommendations. Collaborate with Sales, Marketing, Solution Engineering, Partners, Product, Engineering, and Machine Learning teams. Drive onboarding, training, adoption, account expansion, stakeholder alignment, and customer feedback for roadmap development.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Serve as the primary technical contact for enterprise customers, managing relationships, account reviews, deployments, integrations, adoption, training, and ongoing support. Guide customers across multi-cloud environments, identify security and efficiency improvements, resolve technical challenges, collaborate with support teams, and advocate for customer feedback in product development.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Owns executive relationships with senior living operator partners, leading strategic discussions, Quarterly Business Reviews, growth initiatives, performance improvement, and service expansion. Analyzes operational, clinical, financial, and partnership data to create recommendations, dashboards, presentations, and action plans. Coordinates clinical, business development, analytics, product, marketing, and other teams to resolve issues, align stakeholders, improve retention, and deliver measurable partner outcomes.

Provide post-sales technical support for Cato’s cloud networking and security platform. Own customer issues through resolution, troubleshoot complex production problems, mentor support engineers, create knowledge articles, and collaborate with engineering, customer success, professional services, and product management. Serve as a trusted customer advisor by understanding business needs, monitoring customer status, identifying risks and growth opportunities, and helping expand global support services.

Lead client-facing implementation, onboarding, workflow optimization, adoption, training, and post-implementation success for managed eDiscovery services. Build stakeholder relationships, guide change management, promote client self-sufficiency, maintain documentation, analyze adoption and account health, and support retention and service expansion. Collaborate cross-functionally with project management, delivery, analytics, solutions, sales, and account teams while influencing outcomes without direct authority.

Own a portfolio of client relationships as a trusted technical advisor. Align IT strategy with business goals, support renewals and retention, identify expansion opportunities, advise on infrastructure, SaaS, security, and automation, and coordinate escalated service delivery. Lead onboarding and training, conduct business reviews, maintain client documentation, and use feedback to improve services.

Owns the commercial success and long-term growth of assigned customer accounts. Leads deployment coordination, onboarding, training, adoption, retention, expansion, and operational optimization for robotics solutions. Serves as the primary customer advocate and strategic advisor while monitoring account health and KPIs. Coordinates with sales, engineering, and operations teams to deliver projects, resolve issues, and identify upsell and cross-sell opportunities.

Customer Success Manager role supporting CommerceIQ’s enterprise customers using an AI-powered commerce platform for content, media, and sales workflows, with a focus on display advertising. The posting does not provide specific responsibilities or qualification details.