Top Customer Success & Experience Jobs in Charlotte, NC

Own a portfolio of dealership clients, conducting consultative performance reviews, tracking KPIs, identifying operational gaps, improving platform adoption, mitigating churn risk, and supporting account expansion. The role requires strong automotive fixed-operations knowledge, analytical problem-solving, change-management expertise, and relationship-building skills to improve customer outcomes and revenue retention.

Build and lead AI2IO’s product adoption and training discipline across applications and features. Establish standards for seminars, live training, videos, documentation, onboarding, UAT, release readiness, learning paths, and adoption measurement. Deliver high-impact training, coordinate with Product, Engineering, Customer Success, and support teams, and mentor contributors without formal management authority. Improve content governance, accessibility, self-service, rollout readiness, and ecosystem-wide adoption through evidence-based programs and AI-assisted content workflows.

Own relationships with employer clients, drive program adoption, report on value, manage escalations, secure renewals, and expand product usage. Build trusted partnerships, use data-driven insights to influence decisions, coordinate cross-functional resources, advocate for clients, and support enrollment campaigns. The role also includes coaching client success team members and contributing to evolving best practices.

Own 1–2 major enterprise accounts as the primary customer contact, coordinating portfolio visibility, stakeholder relationships, onboarding, account reviews, renewals, and cross-functional delivery. Translate customer needs into internal actions, identify risks, represent clients in permitting meetings, and drive program improvements. The role requires strong project or program management experience, construction or real estate fluency, excellent communication, organization, and the ability to influence teams without direct authority.

Serve as the primary technical contact for public sector customers and partners, guiding Claroty solution deployment, configuration, adoption, optimization, and value realization. Provide architecture recommendations, partner enablement, risk identification, technical documentation, escalation support, and executive-level cybersecurity discussions. The role requires strong networking and cybersecurity expertise, familiarity with federal customers and compliance frameworks, and the ability to build long-term customer relationships. Travel of 30–40% and U.S. citizenship are required.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Manages end-to-end onboarding and implementation for new and renewing employer group insurance clients. Configures rates, benefits, commissions, and eligibility rules; coordinates clients, producers, TPAs, technology partners, and internal teams; leads kickoff meetings and stakeholder reviews; troubleshoots implementation issues; supports testing, documentation, training, and post-launch support. The role also drives process improvements and provides subject matter expertise and mentorship within group insurance onboarding.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of enterprise B2B SaaS or cybersecurity accounts, coordinating customer communications, follow-ups, onboarding, adoption, escalations, and renewals. Maintain Jira tickets, account health scores, and risk visibility while partnering with solution architects, technical support, and account directors. The role owns day-to-day customer relationships, ensures action items are completed, identifies adoption risks, and surfaces expansion opportunities.

Drive the full engagement cycle for an AI-powered EdTech simulation platform, including prospect research, outbound outreach, consultative discovery, product demonstrations, instructor onboarding, pilot activation, adoption monitoring, feedback synthesis, and Salesforce reporting. The contractor will build higher education pilot opportunities, support classroom implementation, identify adoption barriers, document market insights, and develop continuation and advocacy plans.