Top Customer Success & Experience Jobs in Charlotte, NC

Manage mid-market customer accounts as a trusted advisor, leading onboarding, engagement, retention, renewals, and expansion. Build executive relationships, develop success plans, monitor usage and risk, conduct business reviews, and track customer outcomes. Collaborate with Sales, Clinical, Product, and Operations teams while advocating for customers and improving internal processes. The role requires strong communication, analytical ability, strategic thinking, and experience managing senior stakeholders.

Own a portfolio of enterprise brand accounts, advising CMOs and senior marketers on consumer intelligence insights. Drive adoption, renewals, account expansion, QBRs, forecasting, and strategic account planning. Translate complex marketing challenges into actionable, data-backed recommendations, identify growth opportunities, and collaborate with Sales, Product, and Customer Success. Represent Resonate at client meetings and industry events.

Manages existing customer accounts using conversational AI and AI marketing automation solutions for automotive dealers, OEMs, and marketplaces. Responsibilities include client relationship management, retention and growth strategies, performance reporting, identifying business challenges, explaining AI solutions, coordinating with AI specialists and data scientists, and managing multiple projects. The role requires strong communication, organization, strategic thinking, and adaptability, with travel of up to 70%.

Leads the global Customer Support function, establishing service levels, escalation processes, KPIs, reporting, training, and operational standards. Partners with Engineering, Product, Customer Success, Professional Services, and Implementation to resolve complex issues and improve response and resolution times. Builds scalable support operations, develops team capabilities, creates knowledge resources, and applies AI-assisted workflows and automation to improve customer experience and support efficiency.

Own a portfolio of agency partners, driving account health, retention, platform adoption, and revenue growth. Analyze campaign performance, lead business reviews and optimization recommendations, identify churn risks, develop recovery plans, and expand existing accounts in partnership with Sales. Serve as a strategic advisor on media strategy, deliver training and enablement, translate partner feedback into internal actions, and use Salesforce for pipeline management and forecasting.

Provides technical support for enterprise AI infrastructure customers, debugging code, APIs, logs, and upstream provider issues. Creates reproductions, assesses business impact, coordinates incident resolution, supports account reviews, communicates during outages, documents solutions, and feeds customer insights to Product and Engineering. The role requires 3–5+ years in external-facing B2B SaaS or API support, programming knowledge, observability tools, and SQL proficiency.

Leads and scales the enterprise Technical Account Management organization, managing managers and owning customer retention, renewals, expansions, and forecast accuracy. Builds executive customer relationships, oversees technical integrations, APIs, data migrations, and complex configurations, and partners with Product and Engineering on roadmap improvements. Establishes scalable processes, reporting, coaching frameworks, and risk management while serving as the senior technical voice for strategic accounts. Frequent travel is required for onsite customer meetings and industry events.

Supports customer data onboarding, integrations, platform configuration, ongoing data services, and troubleshooting. Guides customers through implementation plans, validates and ingests data files, resolves data issues, documents processes, and coordinates with internal teams. Acts as a liaison between school districts and Branching Minds while providing customer support through multiple channels. Requires strong Excel skills, data interpretation, communication, organization, and familiarity with SQL, APIs, SFTP, and structured data formats.

Manage B2B software customer relationships, drive satisfaction, retention, renewals, adoption, and expansion. Conduct business reviews, identify upsell opportunities, support transitions to cloud and subscription billing, maintain accurate CRM records, coordinate customer advocacy initiatives, and collaborate with sales, consulting, marketing, and software vendors. The role requires experience with customer success or account management in B2B software, preferably including ERP and CRM platforms.

Build and own Redox’s provider-system customer success function from the ground up. Manage relationships with hospital IT and integration teams, increase provider engagement and referenceability, generate fast-pass introductions, identify direct commercial opportunities, and establish outreach and relationship-tracking processes. Report pilot results and collaborate with Customer Success, Sales, and Product. The role requires healthcare interoperability knowledge, autonomous relationship management, strong communication, and proficiency with customer success, CRM, and AI tools.