Top Customer Success & Experience Jobs in Charlotte, NC

Lead one-on-one onboarding calls and personalized demos, proactively reach out to inactive members, prepare for and follow up on conversations, provide resources and next steps, and escalate larger opportunities to Account Managers. Part-time (up to 20 hrs/week), temporary through year-end with potential to extend.

Lead and develop a Customer Success team to drive satisfaction, retention, and growth. Define KPIs, standardize processes, collaborate cross-functionally, mentor staff, manage strategic customer relationships, and scale CS operations leveraging CS platforms and metrics.

Lead adoption of Relativity's FOIA product for public-sector customers, owning end-to-end implementation, advising executives, driving measurable adoption using AI-assisted tools, mentoring teams, surfacing product gaps, enabling partners, and supporting complex FOIA workflows while maintaining required security compliance and travel for onsite customer engagements.

Manage and coach a Technical Account Management team to ensure high-quality, proactive support for Relativity customers. Oversee capacity planning, KPI performance, ticket and tenant health monitoring, on-call rotations, and cross-functional coordination with Product and Engineering. Drive service reviews, troubleshoot complex technical issues (SQL, Azure, VMs, storage, networking), and develop employees' technical and product skills while maintaining customer relationships and operational excellence.

Manage client relationships to drive adoption, retention, and success with Teachstone solutions. Lead onboarding, implementation, renewals, health monitoring, reporting, and proactive communication. Serve as client advocate, deliver presentations, gather feedback, and collaborate cross-functionally to optimize product usage and outcomes.

Supports Customer Success Managers and customers with account needs, routine inquiries, onboarding, scheduling, documentation, CRM updates, issue resolution, renewals, reporting, feedback collection, and retention activities. Coordinates with internal teams, tracks customer requests and milestones, follows up on outstanding issues, and helps improve customer satisfaction and product value.

The Client Experience Manager will manage client relationships, generate new business, and demonstrate Phreesia's value in digital advertising to Life Science companies.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Provide hands-on technical support for time-sensitive customer issues, build onboarding and training content, run webinars, document solutions, and enable internal teams to reduce recurring support tickets and improve customer adoption.

Provides multilingual customer support and issue resolution through live chat, phone, and email. The role processes requests, troubleshoots technical issues, verifies client documents, escalates cases through Salesforce or Jira, communicates status updates, prepares reports, and meets customer service KPIs.

Lead post-sale relationships for enterprise customers: onboard, enable, and drive measurable value to ensure renewal and expansion. Partner with Sales, Product, and Engineering to run CORs, support pre-sales/POCs, and translate business objectives into technical outcomes while advocating customer needs internally.