Top Customer Success & Experience Jobs in Charlotte, NC

Manage and expand relationships with mid-market and enterprise payables clients. Lead onboarding, strategic account planning, business reviews, performance analysis, and growth initiatives while serving as a trusted advisor. Collaborate with Sales, Product, Engineering, Compliance, and Marketing to improve customer outcomes, product development, and internal processes. Maintain Salesforce records, provide thought leadership, monitor industry trends, and represent the company at industry events.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Supports customers throughout hosted voice implementations, including site assessments, solution configuration, equipment activation, phone-number porting, testing, training, and initial support. Coordinates with customers, sales, field technicians, vendors, and service delivery teams to ensure successful onboarding, meet deadlines and SLAs, resolve escalations, and transition customers to ongoing operations. Provides hosted voice subject-matter expertise for strategic or complex accounts and travels extensively within the market.

Leads the executive relationship and customer success strategy for a major healthcare enterprise customer. Owns value realization, governance, revenue cycle performance, executive business reviews, strategic planning, risk mitigation, and resolution of high-impact issues. Aligns cross-functional teams, translates operational and financial data into recommendations, and advances customer value through process improvement, analytics, automation, and technology. The role requires executive presence, deep healthcare revenue cycle expertise, and up to 50% domestic travel.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.

Leads and scales a Technical Account Management organization responsible for enterprise customer adoption, retention, expansion, and value realization. Hires and develops TAMs, oversees GRR and NRR performance, manages strategic escalations, and builds executive customer relationships. Provides technical leadership across APIs, SQL, Python, cloud infrastructure, AI agents, and enterprise workflows. Partners with Sales, Product, and Engineering on implementations, renewals, roadmap feedback, and scalable customer success processes.

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Leads Implementation Specialists and Professional Services Consultants delivering technical customer onboarding, integrations, data cleanup, compensation planning, and SaaS configurations. Manages hiring, coaching, performance, escalations, project delivery, capacity planning, operational metrics, and process automation. Partners with Sales, Customer Success, Product, R&D, and executive customers to resolve technical issues, improve delivery outcomes, and scale client-facing services.