Top IT Support & Helpdesk Jobs in Charlotte, NC

Leads global 24/7/365 IT service desk operations supporting 7,500 employees across five countries. Oversees distributed Tier 1–3 and hardware support teams, service metrics, budgets, vendors, ITSM platforms, endpoint tools, and enterprise integrations. Drives AI transformation through intelligent ticket routing, chatbots, self-service, predictive analytics, and AI copilots. Ensures security, compliance, continuous improvement, and exceptional end-user experiences while partnering with corporate functions and managing global support operations.

Provides remote technical support for care center end users, troubleshooting hardware, software, systems, and endpoint protection issues. Responds to high-volume inquiries, manages cases, documents resolutions, meets service-level and productivity standards, supports new care center implementations, and identifies process improvements. Assists users with athenaNet, Privia Connect, Salesforce, and operating systems while collaborating with cross-functional teams and maintaining HIPAA compliance.

Provides bilingual Spanish and English technical support for medical diagnostic instruments across Latin America. Diagnoses issues using customer discussions, data and log files, remote access, and CRM tools; guides customers through corrective actions, documents cases, determines when to dispatch field service representatives, and follows regulatory and ISO procedures.

Provides technical support for Web3 infrastructure customers, troubleshooting integrations and infrastructure issues using logs, CLI tools, scripting, Linux, and proxies. Documents findings, escalates actionable issues to engineering, maintains support documentation, improves automation and tooling, and handles account and billing requests. Collaborates cross-functionally to resolve customer problems quickly and participates in support rotations and issue reviews.

Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.

Configures, supports, and troubleshoots business applications for end users. Serves as the primary IT contact for assigned business areas, resolves escalated issues, recommends system improvements, documents incidents and procedures, supports IT projects, and mentors less experienced administrators. Requires experience with application administration, business systems analysis, SQL, process flowcharting, offshore development and QA teams, and technical documentation.

Provide Level 2 Windows-focused NOC support: administer and harden Windows servers, troubleshoot OS/Active Directory/connectivity issues, monitor systems, remediate incidents, manage software/agents, produce reports, maintain documentation, and train Level 1 analysts.

Provides remote technical and application support to end users by diagnosing and resolving hardware, software, network, access, and system issues. Responds to requests through phone, email, and online channels; documents and tracks incidents; dispatches unresolved issues; communicates IT policies; collaborates with technical, network, engineering, development, and vendor teams; and recommends system and process improvements.

Administer and support Cisco’s Phenom recruiting platform, including user access, configuration, workflows, notifications, questionnaires, issue triage, and release validation across Phenom and Workday. Maintain documentation, support recruiters and coordinators, coordinate platform changes, and partner with HR, IT, Security, Compliance, Finance, business leaders, and Phenom vendors to resolve issues and evaluate new capabilities.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.