Top Operations & Support Jobs in Charlotte, NC

Leads Yahoo’s global desktop systems, endpoint architecture, IT support, and user technology operations. Oversees macOS, Windows, and Linux endpoint management, MDM strategy, zero-touch onboarding, self-service tools, endpoint security, hardware lifecycle management, and service desk governance. Manages desktop engineering and IT service delivery teams, partners with Security, HR, Legal, and business leaders, and establishes SLA, endpoint compliance, and operational performance standards.

Provide bilingual Spanish and English customer support through email, chat, and phone for carriers, drivers, shippers, and brokers. Resolve billing, payment, subscription, and platform issues; troubleshoot technical problems; train users; document solutions; collect feedback; and collaborate with product, engineering, and sales teams. The role requires weekend and evening availability and supports a SaaS transportation platform.

Administers and troubleshoots client desktop, server, network, virtualization, Microsoft 365, Azure, backup, and cloud environments. Resolves escalated technical issues, supports infrastructure security and performance, manages tickets according to SLA, and provides remote, onsite, and field support. Mentors Systems Technicians, develops documentation and standard operating procedures, contributes to process improvements, and promotes effective use of AI-enabled administration tools.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify tickets requiring Tier 2 or Enterprise escalation, and flag recurring questions for new support macros. The role requires clear written communication, process adherence, accuracy under repetitive workload, and willingness to learn the product.

Manage critical IT incidents from escalation through restoration by facilitating crisis bridges, coordinating technical resources, tracking incident records, and communicating with stakeholders. Manage associated problem tickets, support root-cause and mitigation analysis, document post-incident details, maintain metrics, and assist with after-action reporting. The role requires strong organization, prioritization, communication, analytical ability, and understanding of technical software and hardware issues.

Own the revenue enablement operating system across SDR, sales, solutions consulting, and customer success. Build onboarding, certification, knowledge management, technology, AI-enabled workflows, dashboards, and scalable enablement programs. Analyze performance and adoption data, improve ramp and readiness, manage vendors and dependencies, and partner cross-functionally to translate business priorities into repeatable learning experiences and measurable GTM outcomes.

Reviews, triages, verifies, and coordinates human services cases; tracks deadlines and escalations; supports field-team scheduling and travel logistics; contacts sponsors; validates case records and documentation; performs secure portal uploads, batch reconciliation, and quality reviews; resolves data discrepancies while protecting sensitive information and maintaining audit trails.

Provide administrative and operational support including Zoom meeting management, calendar and email handling, Google Sheets work, live Zoom session tech support, research, note collation, and project organization. Act as a proactive gatekeeper and collaborator to protect the employer's time and keep workflows running smoothly.

Leads the Captive Claims Department, supervising 8–10 employees and overseeing complex property and casualty claims. Develops claims strategies, manages reserves and resolution processes, monitors carrier and TPA performance, audits claim files, analyzes metrics and trends, supports clients with disputes, and drives workflow improvements. Requires frequent overnight travel and collaboration with clients, insurers, TPAs, attorneys, and claims professionals.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.