Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads customer retention strategy for DentalPlans.com, owning renewal revenue, CRM segmentation, lifecycle communications, retention analytics, forecasting, and multichannel campaigns. Partners with Product, Contact Center, and Business Insights teams to improve engagement, renewal rates, lifetime value, and reduce churn. Manages retention marketers and translates customer, cohort, and health-scoring data into actionable recommendations.

Lead Cisco’s Americas Employee Relations team, overseeing complex workplace investigations, policy interpretation, disciplinary recommendations, workforce reductions, and employment-risk mitigation. Advise HR partners and business leaders on sensitive employee matters, ensure consistent policy application, drive operational improvements, and mentor ER professionals. The role requires extensive HR and employee relations experience, leadership capability, and knowledge of U.S. employment and labor laws, with Canada and Latin America experience preferred.

Leads enterprise technical programs and application governance while aligning IT initiatives with business objectives. Partners with business leaders, vendors, security, and AI teams; oversees integrations, automation, lifecycle management, vulnerability remediation, and AI-enabled solutions. Translates technical requirements into executive recommendations and guides cross-functional delivery. The role requires expertise in Oracle PL/SQL, Informatica, PowerShell, enterprise architecture, networking, authentication, cloud technologies, and program-management methodologies.

Manage product supply planning and fulfillment for next-generation firewall products. Establish materials pipelines, optimize lead times, align build plans with demand, handle order escalations and allocations, support product lifecycle operations, balance supply and demand, monitor inventory metrics, and coordinate aging inventory, scrap, and excess-and-obsolete processes across stakeholders.

Performs functional, regression, integration, and user acceptance testing for ServiceNow platform enhancements. Develops test plans and cases, manages defects, supports ATF, coordinates release readiness and deployment validation, prepares release notes, tracks changes, and contributes to governance, reporting, and Agile delivery activities. Communicates testing status, risks, issues, and dependencies to technical and program stakeholders supporting a federal VA program.

Administer and mature ServiceNow environments across development, test, staging, and production. Responsibilities include configuration, upgrades, clones, health monitoring, release management, governance, access controls, security, integrations, troubleshooting, documentation, compliance, and Tier 2/3 support. The role partners with architects, developers, cybersecurity, infrastructure teams, and federal stakeholders to maintain a secure, stable, compliant platform supporting a mission-critical VA program.

Manages and grows strategic media and platform partnerships through consultative selling, account expansion, and solution development. Builds relationships across partner organizations, identifies new use cases, supports statements of work and pricing, delivers actionable insights, and coordinates cross-functional teams to execute multiple initiatives. The role drives adoption of Circana’s data and measurement solutions, monitors business objectives, and ensures partner satisfaction.

Analyzes and improves global sales operations, CRM governance, pipeline quality, forecast accuracy, reporting, and account planning. The role monitors sales execution metrics, manages strategic partner program governance, identifies performance trends, recommends process improvements, and drives adoption of standardized processes across global sales teams. It also serves as a CRM governance subject matter expert and independently prioritizes operational initiatives.

Manage technical projects from award through closeout, including planning, scheduling, budgeting, procurement, field installation oversight, subcontractor management, risk mitigation, customer communication, and financial reporting to ensure on-time, on-budget completion and customer satisfaction.

Leads the full enterprise sales cycle from prospecting through deal closure, builds C-suite relationships, develops account plans, consults on business planning solutions, negotiates agreements, and maintains Salesforce records. The role partners with customer success and technical teams, supports post-sale customer loyalty, identifies business transformation use cases, and experiments with sales growth tactics. It targets scale-ups and enterprise organizations, primarily across the North American market.

Own ARR, revenue, bookings, and workforce forecasts; support sales compensation calculations, budgeting, KPI reporting, and Board reporting. Analyze actuals against budget, explain variances, and translate financial data into actionable insights for finance and non-finance leaders. Partner closely with Finance and Sales on commercial performance and high-priority business initiatives.

Generates accurate customer invoices, resolves billing disputes, maintains accounting records, posts general ledger entries, reconciles accounts, supports monthly close and financial reporting, documents controls, and assists with audits, tax support, acquisitions, and financial analysis. The role also collaborates across departments to ensure compliance with accounting policies and procedures.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spending growth, account planning, outreach, KPI development, escalations, and feedback loops. Create the account management playbook, establish team processes, and develop the business case and staffing plan for a future team. The role initially operates as an individual contributor before expanding into team leadership.

Own strategic law firm and legal department relationships, advising clients on legal AI adoption and transformation. Drive renewals, expansion, and net revenue retention while developing tailored AI roadmaps, leading executive business reviews, measuring ROI, and addressing account risks. Collaborate with Sales, Product, Engineering, and Forward Deployed Engineers to improve adoption and product outcomes. Represent NetDocuments at industry events and contribute to customer success best practices.