Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead strategic account planning and revenue growth for major corporate customers in the pulp and paper industry. Manage executive relationships, contract negotiations, profitability, customer retention, forecasting, and cross-functional execution across multi-site accounts. Identify growth opportunities, mitigate risks, improve customer satisfaction, and strengthen the company’s market position. The role is remote with travel of up to 40%, primarily throughout Canada.

Manages client relationships, serves as a primary contact, handles calls and service requests, resolves loan and setup discrepancies, analyzes portfolio and loan data, maintains client-specific rules, coordinates cross-functional issue resolution, and supports process improvements. The role is primarily data entry and client servicing, requiring strong communication, organization, critical thinking, and independent problem-solving skills.

Leads Trellix’s global Customer Response Engineering organization and owns technical resolution of critical customer incidents. Responsibilities include directing escalations, major incident response, root-cause analysis, hotfixes, permanent fixes, customer executive communications, technical health reviews, lab reproduction, corrective actions, and collaboration across support, product, sales engineering, and engineering. The role also develops senior engineers, incorporates AI into debugging and triage, tracks customer health metrics, and supports strategic customers across endpoint, data, email, and network security products.

Leads software engineering teams through solution design, development, testing, deployment, and production support. Sets priorities, oversees SDLC execution, partners with product and technical stakeholders, supports architecture decisions, and drives engineering practices including code quality, CI/CD, testing, observability, and operational excellence. Provides mentoring, performance management, delivery oversight, risk monitoring, and continuous process improvement.

Develop and maintain software applications supporting genetic testing and clinical reporting workflows. Collaborate with geneticists, bioinformaticians, laboratory professionals, and business stakeholders to define requirements and architecture. Troubleshoot defects, ensure data accuracy and system reliability, document processes, support continuous improvement, and comply with security, regulatory, and organizational requirements.

Leads technology strategy, roadmaps, portfolio prioritization, budgets, delivery, and ROI measurement across a multi-brand business unit. Partners with executives and cross-functional teams to align technology investments with business outcomes, manage risks, support M&A integration, and drive enterprise-wide transformation. Oversees onshore and offshore teams, vendors, communication, and change management while ensuring scalable, cost-effective technology execution.

Leads Site Reliability Engineering teams responsible for AWS and colocated hosting services, cloud infrastructure, automation, incident response, monitoring, capacity planning, security, and cost optimization. Establishes SRE and DevOps practices, guides organizational transformation, manages budgets, introduces AI-driven tools, and develops scalable infrastructure strategies supporting business growth and acquisitions. The role also partners with product teams and mentors engineering leaders.

Manages multiple RFPs from intake through submission, coordinating with sales, marketing, underwriting, legal, and subject matter experts. Gathers and verifies information, develops accurate and compliant proposal materials, manages deadlines and stakeholder input, resolves issues, and recommends process improvements. The role supports new business acquisition and client retention in a fast-paced, regulated-industry environment.

Manages financial operations for assigned university departments, including reporting, variance analysis, budgeting, forecasting, transaction oversight, compliance, internal controls, reconciliations, and restricted fund administration. Advises department leaders on financial impacts, prepares budgets and reports, investigates discrepancies, processes journal entries and budget adjustments, and coordinates with central finance functions. Provides training and customized reporting to support planning and decision-making.

Supports and administers production operations and sales systems, including loan origination and vendor applications. Resolves escalated tickets, troubleshoots user interface issues, manages configurations and users, performs user acceptance testing and post-production validation, and validates software defects. Partners with business analysts and product owners on requirements, supports process improvements, assists with training materials, and helps communicate system outages and enhancements.

Generate outbound pipeline through cold calls, emails, and other channels; conduct discovery, qualify prospects, set meetings for Account Executives, maintain Salesforce pipeline data, personalize messaging, and optimize outreach processes. The role sells an immersive career-development platform to commercial, enterprise, public-sector, and education organizations, with opportunities to grow into a closing sales role.