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Lead day-to-day delivery of a multi-workstream enterprise software implementation. Manage onshore/offshore teams, sprint cadence, risk and issue logs, governance, reporting, onboarding, and coordination with technology implementation teams to ensure timely, governed delivery and readiness for cutover.

Manage Northeast Region and National Accounts billing operations, lead and develop billing specialists, optimize billing processes, ensure accurate invoicing and tax compliance, support audits, track KPIs, collaborate with Finance and Collections, and travel domestically for training.

Coordinates daily distribution center training, trainer assignments, onboarding, skills assessments, cross-training, and refresher programs. Monitors associate progress, coaches Department Trainers, maintains LMS and certification records, and escalates training gaps. Ensures current SOPs, work instructions, safety, quality, and compliance standards are followed. Supports continuous improvement by identifying recurring training issues, gathering feedback, and maintaining accurate, audit-ready documentation.

Build relationships with prospective clients, respond to inquiries, conduct structured conversations, understand goals, present leadership and personal development programs, and maintain follow-up communication. The role uses digital systems, requires independent schedule management, and offers training and mentorship in a remote, self-directed, performance-based structure.

Design, build, and operate secure, scalable cloud infrastructure and platform capabilities. Implement IaC, improve CI/CD, observability, and automation. Lead incident response, reliability, and DevSecOps practices. Mentor engineers, drive platform standardization, document runbooks, and participate in a 24/7 on-call rotation to support production systems and remediation of systemic infrastructure issues.

Lead visual design across websites, digital products, AI interfaces and agentic services. Produce high-quality concepts, UI, prototypes, and presentations; collaborate with cross-functional teams; mentor designers and promote AI upskilling.

Serve as the primary relationship owner for high-value CTV and digital advertising clients. Lead onboarding, campaign management, execution, reporting, troubleshooting, retention, and satisfaction efforts. Analyze campaign data to deliver strategic recommendations, identify upsell and cross-sell opportunities, and improve performance. Partner with Sales and internal teams, mentor account managers, communicate industry trends, and introduce relevant beta features to clients.

Lead and oversee ERSEA and PFCE service areas, supervising supervisors and staff to ensure compliant eligibility, enrollment, attendance, and family engagement systems. Develop policies, manage budgets, monitor data and outcomes in ChildPlus, build community partnerships, and ensure staff training and performance. Provide strategic direction, conduct site visits, and ensure alignment with Head Start Performance Standards and federal/state regulations.

The Change Management Lead will develop and implement change strategies, manage stakeholder engagement, and track change effectiveness across transformational programs aligned to Finance value streams like O2C and R2R.

Coordinates recruiting, onboarding, offboarding, employee records, HR administration, compliance tracking, leave administration, reporting, training, performance management, and engagement initiatives. Serves as a first point of contact for HR questions while supporting the HR Business Partner and maintaining confidential information. The role is fully remote and requires strong organization, communication, analytical, and time-management skills.