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Apply mathematical modeling, statistical analysis, and systems optimization to evaluate and improve NexusOne platform performance. Define and validate data requirements, analyze pipeline throughput and governance compliance, and present findings to stakeholders. Collaborate with engineering and delivery teams to modernize legacy systems (Spark/Airflow), enable AI pipelines, and recommend NexusOne configurations to meet performance, compliance, and AI readiness goals.

Develop and grow Neostella's partner ecosystem by identifying, recruiting, and onboarding technology vendors, integration and referral partners. Manage partner pipeline, conduct discovery, present value propositions, support negotiations and enablement, collaborate cross-functionally, track outcomes in CRM, and represent the company at events to drive co-selling and marketplace opportunities.

Execute high-volume, complex software project setups and configurations; manage inbound setup requests and Intercom tickets; follow Asana checklists and protocols; escalate issues and submit development/bug requests; train new Implementation Specialists; assist internal audits, user communications, and provide technical input to account managers to ensure accurate platform configurations.

Lead financial reporting and analysis for special projects, audits, and insurance claims. Review transactions and asset valuations, track costs, support budgeting and forecasting, coordinate with auditors and claims adjusters, perform internal audits and variance analyses, and assist in training accounting staff while driving process improvements.

Manage end-to-end recruitment for Sales and Corporate roles globally, partnering with hiring managers to define success profiles, optimize processes, leverage Greenhouse ATS and AI sourcing, build talent pipelines, maintain data integrity and reporting, and improve hiring through automation and employer-brand projects.

Implement, configure, and maintain data protection and disaster recovery platforms (Commvault, Rubrik, Metallic, Zerto). Perform hardware setup, support client-facing implementations, resolve escalated incidents, mentor junior engineers, maintain ITSM records, and participate in a rotating on-call schedule to triage and escalate after-hours incidents.

Manage day-to-day IT operations and team, maintain networks, servers, cloud services, backups and security, oversee business software rollouts and vendor relationships, ensure compliance and audit readiness, control IT budget and asset inventory, and develop IT staff and processes to support company goals.

The Senior Accountant will manage corporate accounting activities, assist in monthly close processes, prepare financial statements, and ensure accuracy of overhead costs and allocations across various projects.

Provide native-level Simplified Chinese player support for escalated (T2+) tickets, investigate banned accounts with InfoSec, review outsourced tickets, translate and maintain support documentation, coordinate with internal and external partners, report player feedback and issues to Production, and test/request live-ops tool updates to improve player satisfaction.

Provide administrative, operational, and compliance support across the employee lifecycle. Maintain employee records and HRIS data, support onboarding/offboarding, prepare HR/payroll reports and analytics, assist with compliance (including TWC unemployment claims), and participate in HR projects and process improvements to enhance employee experience.