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The Channel Sales Manager will build and scale Wise Platform’s North American channel sales function. Responsibilities include developing partnerships with core banking providers, payment platforms, system integrators, and consultancies; managing partner onboarding, governance, contracting, and launches; generating partner-sourced pipeline; coordinating with business development and cross-functional teams; assessing the regional ecosystem; and driving partner revenue, integrations, transaction volume, and commercial KPIs.

Build and evolve scalable, performant software services supporting production AI systems. Responsibilities include writing quality code, designing cloud-neutral microservices, optimizing and deploying AI models, contributing to architecture and design discussions, leading the software development lifecycle, mentoring engineers, and collaborating cross-functionally. The role requires expertise in Go or another major programming language, Python, DevOps technologies, cloud architecture, databases, and scalable service development.

Own revenue accounting for subscription, usage-based, and professional services contracts under ASC 606. Responsibilities include revenue recognition, close activities, deferred revenue reconciliations, contract review, commissions accounting, audit support, controls, process improvement, and system data integrity across HubSpot and Rillet. Partner with Sales, RevOps, Legal, and Finance to support complex deals and maintain an audit-ready revenue function.

The Renewals Specialist builds customer relationships, supports timely software renewals, improves retention and lifetime value, and promotes product adoption and license utilization. The role proactively engages customers, understands business priorities, identifies upsell and cross-sell opportunities, monitors customer experiences, recommends improvements, and partners with internal teams to resolve customer needs. Success requires strong consultative communication, customer focus, analytical problem-solving, collaboration, and ownership.

Owns the long-term success, retention, and expansion of mid-market and enterprise customers. The role develops success plans, drives onboarding and adoption, manages churn risk, builds executive relationships, supports renewals, and partners cross-functionally with Sales, Support, Product, and Engineering. The Senior Customer Success Manager also uses customer data to guide decisions, influences product priorities, contributes to success processes, and mentors junior CSMs.

Own Jasper’s customer advocacy and experiential marketing engine, including customer story development, reference programs, analyst and press preparation, customer-generated content, and six annual Customer Advisory Boards. Build executive and practitioner relationships, design high-touch events, deploy customer proof into sales and post-sale programs, and measure product behavior change, account coverage, expansion pipeline, and advocacy conversion. Partner cross-functionally with Sales, Customer Success, Product Marketing, Marketing Ops, and RevOps in a fully remote role requiring 20–25% travel.

Build and maintain Databricks data pipelines and reusable models for Go product analytics. Define metrics, improve event logging, connect product usage with customer data, and support adoption and growth analysis. Ensure data quality through testing, monitoring, troubleshooting, and documentation. Optimize pipeline performance and costs while collaborating with Product, Engineering, and Data Science. Contribute dashboards and analyses that support product and business decisions.

Develop and maintain Salesforce applications, Apex, Lightning Web Components, APIs, and integrations across payment, credentialing, exam, tax, and finance systems. Troubleshoot production issues, manage high-volume data, maintain security controls, and deliver tested changes through CI/CD. Collaborate with cross-functional Agile teams on technical designs, estimation, and implementation while evaluating Salesforce releases and using AI-assisted development tools.

Own positioning, messaging, go-to-market strategy, content, sales enablement, demos, webinars, analyst relations, partner programs, and market intelligence for Coupa’s Legal Intake & Orchestration offering. Translate AI, workflow automation, and legal technology capabilities into compelling customer value, support launches, enable sales and partners, present to customers and analysts, and bring market feedback into product and marketing strategy.

Own month-end close activities for debt, leases, fixed assets, capitalized software, payroll, and equity compensation. Prepare reconciliations, accruals, and US GAAP documentation; develop technical accounting conclusions; strengthen internal controls and SOX readiness; improve close processes through documentation and automation; support ERP and financial systems initiatives; maintain accounting policies; and mentor junior team members.