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Top Customer Success Jobs in Boston, MA

1,097+ Job Results
2 Days Ago
USA
Remote
450 Employees
69K-88K Annually
1-3 Years of Experience
450 Employees
69K-88K Annually
1-3 Years of Experience
eCommerce • Information Technology • Sharing Economy • Software
The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+64 More
2 Days Ago
United States
Remote
7+ Years of Experience
7+ Years of Experience
Cloud • Healthtech • Professional Services • Software • Pharmaceutical
The Senior Director of Customer Success will develop and scale the customer success organization, ensuring clients achieve business outcomes with software and data services. Responsibilities include customer health scoring, KPI tracking, building relationships with customers, driving customer lifetime value, and promoting a customer-centric culture throughout the company.
Top Benefits:
401-K
401-K Matching
Company Outings
+31 More
2 Days Ago
United States
Remote
400 Employees
1-3 Years of Experience
400 Employees
1-3 Years of Experience
Fintech • Insurance • Payments • Social Impact • Financial Services
The Experience Banker provides remote support via phone and online chat for various banking services. Responsibilities include assisting customers with online banking issues, processing account changes, verifying online enrollments, answering inquiries, and supporting the Experience Banking Manager.
Top Benefits:
401-K
401-K Matching
Company Outings
+36 More

Featured Jobs

2 Days Ago
United States
Remote
299 Employees
5-7 Years of Experience
299 Employees
5-7 Years of Experience
Cloud • Enterprise Web • Software
As a Customer Support Engineer at Chronosphere, you will resolve technical issues for customers, work with internal teams to ensure fast resolution, document solutions, and contribute to knowledge base articles. You will collaborate with engineering to fix problems and improve service offerings.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+45 More
3 Days Ago
USA
Remote
45 Employees
65K-97K Annually
5-7 Years of Experience
45 Employees
65K-97K Annually
5-7 Years of Experience
Cloud • Information Technology • Other • Sales • Software • Consulting
The Major Client Services Manager will serve as a liaison for Lifecycle Management clients with various communication providers, managing accounts with significant monthly spend, onboarding new clients, identifying solutions, resolving issues, and ensuring outstanding customer service.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+59 More
3 Days Ago
Massachusetts, USA
50,000 Employees
49K-73K Annually
3-5 Years of Experience
50,000 Employees
49K-73K Annually
3-5 Years of Experience
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
The Client Solutions Specialist II conducts vehicle inspections, provides documentation of vehicle conditions, educates automotive dealers about the Manheim Marketplace, and collaborates with sales and auction teams to drive business growth. They enhance customer experience through personalized service, relationship-building, and by utilizing Salesforce for tracking and reporting purposes.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+62 More
3 Days Ago
United States
Remote
500 Employees
185K-285K Annually
7+ Years of Experience
500 Employees
185K-285K Annually
7+ Years of Experience
Security • Software • Cybersecurity • Automation
The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.
Top Benefits:
401-K
Child Care Benefits
Company Equity
+30 More
3 Days Ago
U.S.A.
Remote
1,165 Employees
1-3 Years of Experience
1,165 Employees
1-3 Years of Experience
HR Tech • Payments • Professional Services • Software
The Unemployment Claims Appeals Specialist will assist in resolving vendor inquiries, prepare cases for unemployment hearings, collect and remit customer data to state agencies, and support the Customer Success team with inquiries. Responsibilities also include identifying trends related to unemployment claims and building internal resources.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+48 More
3 Days Ago
3 Locations
Remote
2,050 Employees
63K-134K Annually
1-3 Years of Experience
2,050 Employees
63K-134K Annually
1-3 Years of Experience
Cloud • Security • Software • Cybersecurity • Automation
The Digital Customer Engagement Specialist at GitLab will manage and execute digital outreach programs to enhance user engagement and product adoption. Responsibilities include planning email campaigns, coordinating with cross-functional teams, analyzing data for insights, and maintaining reports on project performance.
Top Benefits:
401-K
401-K Matching
Company Equity
+45 More
4 Days Ago
United States
Remote
630 Employees
1-3 Years of Experience
630 Employees
1-3 Years of Experience
Healthtech
Alma is dedicated to simplifying access to affordable mental health care by providing therapists with tools to manage and grow their practices. They have a network of over 20,000 therapists across all states, fostering a system where therapists can thrive and patients can easily find care.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+48 More
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