Top Customer Success Jobs in Boston, MA
The Customer Service Professional III role involves managing customer relationships, resolving inquiries, coordinating project information, and supporting communication between customers and internal teams. This position requires proficiency in managing customer data and providing assistance for non-technical requests, all while ensuring customer satisfaction and adherence to company protocols.
The Customer Experience Enablement Lead at Takeda Pharmaceutical will oversee customer experience solutions and manage product ownership for the OBU. Responsibilities include solution design consultation, project management across delivery partners, and driving the adoption of the Global Customer Experience Enterprise Platform. The lead will align customer needs with product management and contribute to a multi-year roadmap for global products.
The Delivery Lead is responsible for overseeing the planning, design, and delivery of customer experience digital products, ensuring alignment with business needs. The role involves collaborating with product managers, managing external and internal delivery partners, and driving product adoption through high-quality outputs. They will act as the primary contact for product managers and advise on solution design and architecture.
Experienced Customer Success Manager needed to support enterprise customers at mabl, ensuring they achieve their goals and maximize their experience with the platform. Responsibilities include onboarding, relationship-building, identifying expansion opportunities, and collaborating with the product team. Must have strong communication skills and experience in B2B SaaS companies.
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The role involves managing partner relationships, especially in complex projects, supporting teams using SAP LeanIX, and ensuring adherence to best practices. The manager collaborates across various teams to optimize partner success, identifies expansion opportunities, and tracks key metrics related to partner relationships.
The Customer Marketing & Advocacy Specialist plays a crucial role in enhancing customer relationships through advocacy initiatives, creating compelling customer success stories, planning marketing campaigns, and collaborating across teams to drive customer engagement and loyalty.
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The Customer Success Associate will work with Strategic Customer Success Managers to build and execute success plans for customers using Robin’s platform, promote customer engagement, and collaborate with Product and Marketing teams to enhance customer experience and uncover new opportunities.
As a Fulfillment Excellence Specialist at ezCater, you will support the implementation of technology and workflows, lead cross-functional projects, and enhance communication between teams. Responsibilities include coordinating meetings, identifying workflow bottlenecks, providing user support for tools like Jira and Zendesk, and ensuring the accuracy of Fulfillment Excellence data through analysis.
The Customer Success Manager is responsible for ensuring customer satisfaction and success within their assigned accounts. They collaborate with Account Executives and other team members to promote product adoption and engagement, anticipating customer needs, and improving the customer experience.
As a Training Specialist, you will support the cGMP clinical manufacturing by developing, delivering, and assessing training programs. Responsibilities include creating training documentation, coordinating standard operating procedures, overseeing compliance, and collaborating with manufacturing operations for effective training implementation.
The Client Relationship Executive will design and implement communication strategies to promote PwC's brand, manage sales pursuits, and coordinate resources to close sales opportunities, while fostering long-term client relationships and identifying market gaps.
The Client Relationship Executive will manage sales pursuits, pipeline, and account management methodology for PwC. Responsibilities include developing sales strategies, supporting business development efforts, creating value propositions, and fostering relationships to drive revenue growth while upholding ethical standards.
Top Companies in Boston, MA Hiring Customer Success Roles
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