Top Customer Success Jobs in Boston, MA

The Customer Success Manager will manage post-sales relationships with enterprise customers, facilitate their onboarding processes, analyze usage data for customer experience improvement, and drive customer advocacy and product adoption while also identifying upselling opportunities.

The Gilt Selection Specialist is responsible for selecting quality replacement gilts, managing their loading and vaccination, and ensuring compliance with biosecurity and environmental standards. This role involves close communication with contract growers, proper animal handling, and maintaining equipment, as well as evaluating animal health and quality.

The Entry Level Client Support Specialist is responsible for engaging potential new customers, educating them about client products and services, negotiating sales, ensuring detail-oriented account follow-up, adhering to corporate compliance policies, and participating in continuous training. The role focuses on building a positive customer experience and collaborative efforts with the Client Coordinators.

The HRIS Senior Analyst is responsible for managing and optimizing Workday functionalities including reporting, analytics, and configuration. Key tasks involve troubleshooting issues, creating reports and dashboards, executing test scenarios, and collaborating with stakeholders to meet business requirements.

As a Customer Experience Manager, you will lead the store's customer journey, ensuring exemplary service and a focus on client satisfaction. Your responsibilities include managing store activities, meeting sales goals, coaching team members, and addressing service issues while maintaining a positive environment.

The End User Support Specialist will provide 1st and 2nd level IT support to enhance user productivity by assisting with workplace systems and products. Responsibilities include responding to support requests, diagnosing problems, documenting incidents, supporting events, maintaining IT inventory, and developing training documentation.

The Instrument and Controls Specialist will focus on instrumentation design, assist in developing maintenance strategies, lead initiatives in a fast-paced environment, participate in acceptance testing, and provide input for commercial systems development. This role is integral to enhancing reliability and execution of the company's deployed systems.