Customer Experience Manager

Posted 3 Days Ago
Be an Early Applicant
Boston, MA
3-5 Years Experience
Fashion • Retail • Wearables
The Role
As a Customer Experience Manager, you will lead the store's customer journey, ensuring exemplary service and a focus on client satisfaction. Your responsibilities include managing store activities, meeting sales goals, coaching team members, and addressing service issues while maintaining a positive environment.
Summary Generated by Built In

As a Customer Experience Manager, you set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You manage all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Manager performs duties, in partnership with their Store Manager, with the specific focus of shaping the store experience.What you will do: 

  • Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
  • Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
  • Ensure clienteling activities are mapped for each guest
  • Responsible for meeting store goals and key metrics while holding team members accountable for individual results
  • Ensure seamless efficiency and positive atmosphere in the customer experience
  • Partner with leadership and expert teams to proactively address service issues
  • Performing other duties assigned by store leadership team

Who you are:

  • Previous experience in management, sales, hospitality, and/or service
  • Exceptional customer service/clienteling skills and excited to build relationships
  • Strong leadership skills, able to coach/motivate team
  • Professional verbal and written communication skills
  • Flexible work schedule, including nights, weekends, and holidays    

 What you will get: 

  • Competitive salary
  • A top-of-the-line training program, unique to the industry
  • A clothing allowance for each new season and a generous employee discount of 40%
  • Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Salary Band: $28 - $35/hourly

 

The Company
Boston, MA
1,407 Employees
On-site Workplace
Year Founded: 2000

What We Do

Founded in Europe in 2000, Suitsupply has grown to over 125 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.

In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.

We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.

While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.

At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.

The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.

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