Top Customer Success & Experience Jobs in Birmingham, AL

Act as primary technical liaison between customers and engineering to support, profile, troubleshoot, and optimize scientific HPC applications across architectures. Reproduce and resolve client-facing bugs, drive feature requests, maintain documentation, and advocate customer needs to product and software teams.

As a freelance Session Host, you will manage virtual legal proceedings, provide technical support, and communicate with participants for a smooth experience.

The Appeals Representative analyzes appeals in accordance with policies and guidelines, communicates with providers, and ensures timely completion of appeals while adhering to industry standards.

Presence invites talented individuals to apply even if they don't find a matching position. They connect therapists to schools remotely, emphasizing engagement.

The Enrollment Advisor helps prospective patients through the onboarding process, providing information and support throughout their enrollment in Revero's program.

The Senior Technical Account Manager drives adoption of Azul Prime in strategic customer accounts by providing technical leadership, troubleshooting, and collaborating with engineering teams to optimize Java application performance.

Lead mid-market client relationships to retain and grow revenue through campaign strategy, onboarding, performance analysis, and upsells. Manage campaign setup, reporting, billing, and cross-functional coordination while leveraging AI and automation tools to improve accuracy, efficiency, and client insights.

Join Kooth's Talent Network to connect with future opportunities in various roles related to youth mental health support, marketing, and clinical operations.

Lead and rebuild Customer Success, Support, and Advisory/Delivery into a product-centric, technical, single-relationship organization. Design and roll out a journey-based customer lifecycle operating model, own retention and health scoring, implement AI-enabled tooling, hire and upskill technical CSMs, define RACI and operating rhythms, and transition energy solutions delivery into a client-facing advisory function.

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.