Top Customer Success & Experience Jobs in Birmingham, AL

Provide technical, customer-facing implementation and support for Watershed. Build and maintain data pipelines and API integrations, create reports and dashboards, consult on best practices, automate deployment workflows (CI/CD), troubleshoot issues, train clients, and occasionally contribute to core product updates to help clients act on learning data.

Own a portfolio of 10–15 enterprise higher-ed accounts, build executive relationships, develop account growth strategies, spot expansions, partner cross-functionally, hire/manage junior associates, report on account health and forecasting, and shape enterprise account strategy.

Seeking a reliable Bilingual Virtual Assistant fluent in English and either Spanish or Portuguese to manage tasks, communicate with clients, and support workflows.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

The Principal Solutions Architect acts as a primary technical contact for strategic accounts, focusing on product adoption, issue resolution, and customer advocacy.

Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.

Responsible for sourcing and acquiring qualified technology leaders to enhance a marketplace, by optimizing outreach strategies and tracking application metrics.

The role involves handling inbound customer emails for after-sales support, processing orders, and escalating issues as necessary.

Serve as first point of contact for clients, troubleshoot product and technical issues, conduct live walkthroughs, write help content, document solutions, escalate recurring issues to product/engineering, and participate in product testing.

Seeking a PR Account Executive to manage client accounts, develop strategies, maintain relationships, and drive campaign success with a proactive approach.