Top Customer Success & Experience Jobs in Birmingham, AL

Lead and manage a team of Account Managers to sustain and grow employer/payor/government client relationships. Own contract delivery, renewals, expansions, financial performance, reporting, and strategic client planning. Act as senior client escalation, mentor account team members, coordinate cross-functional resources, and drive profitability and retention through consultative selling and data-driven reporting.

Act as the trusted technical advisor for named customers to deploy, onboard, train, and support cloud HPC workflows. Analyze customer environments, drive migrations from on-prem to cloud, expand Rescale usage, present solutions externally, and relay product feedback to improve the ScaleX platform.

Configure and validate benefits system builds, review and QA data, follow enrollment and implementation process flows, document processes, collaborate with internal partners, track productivity, escalate issues, and participate in training on new functionality.

Lead Coveo's Enterprise Account Management organization across North America. Set strategy, coach and scale a team of Enterprise Account Managers, drive retention, renewals, expansion, executive engagement, forecasting, cross-functional alignment, and personally support high‑impact renewals and escalations.

Lead end-to-end SaaS implementations: gather requirements, configure and customize software, conduct training, troubleshoot, coordinate UAT, manage stakeholders, document solutions, and support clients through adoption.

Own and build the end-to-end renewals function: manage renewal conversations, negotiate and close, create processes, implement forecasting and reporting, flag at-risk accounts, and partner with CS and Finance to improve retention.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

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The Account Manager will manage outbound marketing campaigns for B2B SaaS clients, ensuring client communication, alignment, and generating leads to enhance sales pipelines.

The Engagement Manager will lead client engagement for Endeavor's financing platform, managing implementation and optimizing practices while collaborating with cross-functional teams.