Top Customer Success & Experience Jobs in Birmingham, AL

Lead post-sale relationships for enterprise customers: onboard, enable, and drive measurable value to ensure renewal and expansion. Partner with Sales, Product, and Engineering to run CORs, support pre-sales/POCs, and translate business objectives into technical outcomes while advocating customer needs internally.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Provide frontline support and troubleshooting for DNC tech products via Zendesk and on-call rotations; deliver virtual and occasional in-person training; maintain product documentation; manage relationships with state party data staff; gather and share user feedback with Product, Data, and Engineering teams.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

The Client Partner role involves managing high-value client accounts, focusing on performance marketing and growth strategy using AI tools for data synthesis and automation.

The role involves providing telephonic interpretation services in English and Uyghur across various settings, ensuring confidentiality and superior customer service.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

The Strategic Account Manager at Blaze manages client accounts, architecting campaign strategies and driving execution to enhance client growth and engagement. Responsibilities include performance analysis, optimizing campaigns, and serving as the primary client contact.

The Developer Relations Intern will engage with the developer community, organize events, create technical content, and advocate for BNB Chain's technology.

The Junior Technical Success Manager ensures technical delivery and adoption of AI solutions, manages projects across stakeholders, oversees technical health, and educates customers on best practices.