Top Customer Success & Experience Jobs in Birmingham, AL

The Principal Sales Engineer engages customers to address data integration challenges, particularly migrating from mainframe to cloud, while supporting the sales team and delivering technical presentations.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

Guide clients in technical implementation of AI-driven solutions, managing integration, onboarding, and go-live processes while ensuring project success.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an AI Solutions Manager, you will foster relationships, drive customer adoption of AI solutions, manage renewals, and identify growth opportunities.

Manage end-to-end renewals and contract execution, support upsell and churn motions, maintain CRM and pricing data accuracy, liaise across sales, finance, and legal, and drive operational consistency to ensure on-time renewals and accurate forecasting.

Lead North America enterprise Customer Success teams to drive retention, expansion, and satisfaction for high-value accounts. Own renewal forecasting, executive relationships, escalation management, and CS playbooks. Coach and hire CSMs, report on portfolio health, partner with Product and Engineering, and champion AI-driven CSM efficiency.

Own retention and expansion for a 150+ Tier 1/2 account portfolio by converting AI‑surfaced signals into signed optimization plans, closed saves, and tracked expansion revenue. Run live optimization sessions, negotiate within playbooks, escalate cross‑functional issues, validate automated health scores/reports, and drive measurable ARR retention and upsell outcomes.

Lead strategic customer relationships for enterprise clients, drive onboarding and adoption of Maven's AI platform, advise on AI best practices and quality, analyze usage and quality data to guide improvements, and collaborate cross-functionally to translate customer needs into product outcomes and expansion opportunities.

Lead and develop a Strategic Account Management team to retain and grow largest SaaS customers. Drive account strategies, executive relationships, renewals, expansions, adoption, forecasting, and cross-functional collaboration to achieve retention (96%+), revenue targets, and increased platform adoption.