Top IT Support & Helpdesk Jobs in Birmingham, AL

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Supports troubleshooting and resolution of complex client technical issues across enterprise applications, databases, APIs, web services, and cloud environments. Provides customer-facing assistance during implementation and ongoing support, documents solutions, contributes to knowledge bases, collaborates with internal teams, and participates in training, projects, and on-call rotations.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Processes and tracks user access requests across healthcare client systems, including provisioning and deprovisioning access. Resolves access issues, maintains documentation and troubleshooting guides, communicates with clients and internal teams, and manages ticket-based workflows. The role requires strong organization, customer service, documentation, Microsoft Office, and independent remote-work skills. Healthcare systems, electronic health record platforms, and ticketing-system experience are preferred.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Administer internal and customer-facing systems across Windows, Linux, identity, endpoints, networking, Microsoft 365, virtual desktops, and remote access. Manage tickets, SLAs, onboarding, access reviews, patching, backups, incident communications, and Tier 1 on-call support. Maintain Azure Virtual Desktop, Entra ID, Active Directory, Linux servers, and collaboration tools while supporting SOC 2 and HIPAA audit requirements. Create Bash and PowerShell automation, documentation, and self-service resources.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.