Top IT Support & Helpdesk Jobs in Birmingham, AL

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Manages IT operations across four automotive dealerships, including network infrastructure, Windows servers, Active Directory, Entra ID, Microsoft 365, endpoints, phones, printers, backups, and dealership systems. Provides technical support, vendor coordination, documentation, security compliance, infrastructure upgrades, and outage response. The role requires independent work across multiple locations, regular travel, occasional after-hours support, and hands-on equipment installation.

Full-time new graduate technology program rotating across IT service desk, IT operations, cybersecurity, IT governance, data and analytics, enterprise solutions, and IT project management. The 21-month program includes a three-month business immersion in Operations, Strategic Sourcing, and Commercial Excellence. Candidates must graduate with a bachelor's or master's degree, demonstrate analytical and problem-solving skills, collaborate effectively, and travel within the United States. The role is in-office in Birmingham or Dallas with 20% travel.

Provides desktop and laptop support, administers the crisis care center’s LAN, servers, workstations, applications, email, and network infrastructure. Installs and repairs hardware, manages user accounts, monitors support tickets, and supports telephone, camera, door, and facility systems. Maintains Avatar and Order Connect electronic health record accounts, troubleshoots data and billing issues, creates electronic forms and Crystal Reports, and supports regulatory reporting. Provides cybersecurity-compliant assistance, after-hours emergency response, and on-call support.