Top IT Support & Helpdesk Jobs in Birmingham, AL

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

The IT Support Supervisor manages a team handling IT incidents, oversees performance metrics and training, and ensures optimal support for users and endpoints.

Manage the reliability and performance of healthcare IT systems, ensuring efficient operations through collaboration with cross-functional teams, monitoring metrics, and mitigating potential disruptions.

The Dynamic PC Support Technician provides customer support for desktops and laptops, troubleshooting technical issues and completing administrative tasks related to service calls.

Install, configure, and maintain workstations and servers; perform OS and software upgrades; monitor performance and licensing; ensure backups and recoverability; conduct audits and maintain configuration documentation; perform some scripting (PowerShell/Bash).

The Manager, Application IT Support will lead a Service Desk team, oversee client support operations, improve processes, and ensure service reliability and technical leadership.