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Top IT Support & Helpdesk Jobs in Birmingham, AL
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills:
AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills:
Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
Blockchain • Fintech • Software • Financial Services • Cryptocurrency • Web3
Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.
Top Skills:
Aws CloudwatchGrafanaLinux
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Automotive • Hardware • Logistics
The IT Support Supervisor manages a team handling IT incidents, oversees performance metrics and training, and ensures optimal support for users and endpoints.
Top Skills:
Active DirectoryAdoAnyconnectAsset ManagementCiscoConfluenceCuccxCucxDynamics365ExcelFortinetIbossIseMdmNetboxPower PlatformPower BIPowershellPrtgPsexecPuttyRdpSccmServicenowSharepointVoip
Healthtech
Manage the reliability and performance of healthcare IT systems, ensuring efficient operations through collaboration with cross-functional teams, monitoring metrics, and mitigating potential disruptions.
Top Skills:
AIAutomationCi/CdCybersecurityHealthcare ItIotNetwork SegmentationTelehealth
Information Technology • Software
The Dynamic PC Support Technician provides customer support for desktops and laptops, troubleshooting technical issues and completing administrative tasks related to service calls.
Top Skills:
Basic Repair ToolsCustomer Service SoftwareDesktop SupportLaptop SupportOem Software
Fintech
Install, configure, and maintain workstations and servers; perform OS and software upgrades; monitor performance and licensing; ensure backups and recoverability; conduct audits and maintain configuration documentation; perform some scripting (PowerShell/Bash).
Top Skills:
Azure Active DirectoryBashMicrosoft Dynamics 365Microsoft ExchangeMicrosoft SharepointMicrosoft TeamsOnedrivePowershell
Software
Provide IT support for Mapbox, managing requests, onboarding new hires, maintaining systems, and enhancing user experience while ensuring security.
Top Skills:
AWSGitGoogle G SuiteIntuneJAMFJIRAmacOSNode.jsOkta SamlPythonSlackWindows 10Zoom
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Top Companies in Birmingham, AL Hiring Operations & Support Roles
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