Top IT Support & Helpdesk Jobs in Birmingham, AL

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Responsible for configuring, supporting, and analyzing Epic Grand Central systems, focusing on Prelude. Communicates with users to resolve issues and document workflows.

Manage a team providing application support, troubleshoot software issues, oversee configurations, SQL reporting and BI dashboards, conduct root cause analysis, facilitate testing, and liaise with senior IT and business leadership.

Lead and perform hands‑on helpdesk and desktop support across multiple manufacturing sites: troubleshoot escalated tickets, deploy and image devices, manage endpoints and assets, coach technicians, maintain SLAs, support shop‑floor technology, and collaborate with plant leadership to minimize downtime and improve processes.

Lead technical ownership and architecture of the ServiceNow platform, design/configure automations and integrations, develop Service Portal and analytics, manage releases/upgrades, provide second-level support and governance, and drive continuous improvement including AI-enabled capabilities.

Senior SharePoint Administrator responsible for administering on-premises SharePoint farms (DEV/SAT/PROD), performing PowerShell-based automation, patching/upgrades, monitoring and troubleshooting, managing permissions and service requests via ServiceNow, collaborating with developers, and supporting on-call restoration and performance optimization for DOJ/ATF environments.