Top IT Support & Helpdesk Jobs in Birmingham, AL

Provides technical support to taxpayers by phone and email, troubleshooting issues, guiding users through solutions, documenting interactions, and collaborating with peers and development teams. The role requires customer service or technical support experience, Windows proficiency, softphone operation, strong communication, multitasking, and problem-solving skills in an on-site office environment.

Provides front-line Tier 1 IT support to team members, volunteers, and guests. Troubleshoots basic hardware, software, printer, mobile device, and account issues; escalates complex requests; prepares and deploys equipment; tracks IT inventory; maintains storage and workspaces; and supports administrative and departmental operations.

Manage and secure Microsoft cloud and on-premises infrastructure (Azure, Entra ID, Intune, M365). Provide Level 1/2 user support, endpoint and Windows administration, backups, virtualization assistance, network troubleshooting, and participate in IT projects and documentation.

Provide network operations support during a major technology refresh: track inventory, installs and decommissions; interface with asset management; schedule shipping/receiving; perform second-level troubleshooting for data and voice networks; install, test, certify and configure network hardware/software; coordinate move/add/change requests and vendor escalation.

Provide on-site customer support, troubleshoot and repair desktops and laptops, complete service calls within SLAs, report activity and maintain asset control, follow safety and client policies, and perform occasional long-distance or overnight assignments.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Supports troubleshooting and resolution of complex client technical issues across enterprise applications, databases, APIs, web services, and cloud environments. Provides customer-facing assistance during implementation and ongoing support, documents solutions, contributes to knowledge bases, collaborates with internal teams, and participates in training, projects, and on-call rotations.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Leads the Remote Support team, overseeing technical support operations, ticket queues, incident response, SLAs, KPIs, quality assurance, escalations, staffing, and client satisfaction. The manager coaches and develops support engineers, improves processes and workflows, coordinates with Systems, Projects, and Security teams, supports tools and training initiatives, and fosters an accountable, high-performing service delivery culture.