Top IT Support & Helpdesk Jobs in Birmingham, AL

Provides hands-on IT support across hardware, software, networking, and systems. Responsibilities include managing support tickets, troubleshooting user issues, deploying and maintaining equipment, assisting with network connectivity, documenting solutions, coordinating repairs, maintaining inventory, and supporting new-hire onboarding. The role requires clear communication, reliable follow-through, and appropriate escalation to the IT Manager.

Supports administration, configuration, troubleshooting, user access, licensing, data governance, and internal support across ERP, CRM, operational, and e-commerce systems. Sets up employee hardware and manages account onboarding and offboarding. Assists with Claude, n8n, Power BI, and SQL-based workflows, reports, automations, and data troubleshooting. The role emphasizes service excellence, process improvement, data accuracy, cross-functional collaboration, and growth into advanced systems, data, and automation responsibilities.

Administers and supports enterprise work management platforms, including troubleshooting, workflow and permission configuration, automations, integrations, testing, releases, and documentation. Consults with and trains end users, gathers requirements, supports platform enhancements, monitors processes, and performs root cause analysis. The role also promotes governance, compliance, standardization, process improvement, and disciplined change management.

Provides on-site IT support for the Birmingham office, handling advanced troubleshooting, ticket escalation, hardware and software installation, desk staging, SLA-driven support requests, and technical documentation. Serves as a liaison among end users, infrastructure teams, and leadership while supporting IT projects and maintaining high-quality service delivery.

Provides technical support for vendor-backed corporate systems, serving as the liaison among business partners, vendors, and technology teams. Responsibilities include troubleshooting incidents, coordinating implementations and releases, managing vendor escalations, conducting root-cause analysis, implementing fixes, maintaining knowledge articles, and supporting requirements analysis, process mapping, testing, and UAT. The role also follows change-management, governance, security-review, and incident-management practices, with possible on-call support for critical incidents.

Provides technical advisory services, troubleshooting, user support, and technology training for staff and volunteers across multiple campuses. Develops training programs, workshops, manuals, and troubleshooting documentation; manages cybersecurity training and reports results to leadership. Assesses technology needs, recommends solutions, supports Microsoft and Apple environments, coordinates with internal teams, and evaluates training effectiveness.

Manages IT operations across four automotive dealerships, including network infrastructure, Windows servers, Active Directory, Entra ID, Microsoft 365, endpoints, phones, printers, backups, and dealership systems. Provides technical support, vendor coordination, documentation, security compliance, infrastructure upgrades, and outage response. The role requires independent work across multiple locations, regular travel, occasional after-hours support, and hands-on equipment installation.

Full-time new graduate technology program rotating across IT service desk, IT operations, cybersecurity, IT governance, data and analytics, enterprise solutions, and IT project management. The 21-month program includes a three-month business immersion in Operations, Strategic Sourcing, and Commercial Excellence. Candidates must graduate with a bachelor's or master's degree, demonstrate analytical and problem-solving skills, collaborate effectively, and travel within the United States. The role is in-office in Birmingham or Dallas with 20% travel.

Provides desktop and laptop support, administers the crisis care center’s LAN, servers, workstations, applications, email, and network infrastructure. Installs and repairs hardware, manages user accounts, monitors support tickets, and supports telephone, camera, door, and facility systems. Maintains Avatar and Order Connect electronic health record accounts, troubleshoots data and billing issues, creates electronic forms and Crystal Reports, and supports regulatory reporting. Provides cybersecurity-compliant assistance, after-hours emergency response, and on-call support.

Provides on-site technical support for desktops, laptops, and related client equipment. Troubleshoots hardware, software, and desk-side infrastructure issues; responds to service calls within SLAs; documents activities and reports results. Maintains asset and inventory control, communicates professionally with clients, follows safety and service policies, and travels to client locations, including occasional overnight assignments. Requires lifting computer equipment and maintaining a basic repair toolkit.