Top Customer Success & Experience Jobs in Baton Rouge, LA

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

As a Manager Trainee, you will gain experience in customer service, sales, financial management, and operations, preparing for leadership roles.

Lead strategic partnerships with state tax agencies, translate regulatory challenges into measurable AI-driven solutions, and own end-to-end delivery from Proof of Value to deployment. Serve as customer voice to Product, R&D, Data Solutions, and Sales, identify renewal/expansion opportunities, manage stakeholder expectations, mitigate risks, and ensure long-term client success across Central and Eastern US.

The Account Coordinator supports Account Managers by coordinating projects, managing timelines, communicating with clients, ensuring quality control, and learning agency operations.

Serve as primary client and broker contact for policy administration and billing across multiple product lines. Troubleshoot integrations and file feeds, educate clients on digital adoption, lead complex service and billing resolutions, collaborate cross-functionally, perform audits, and drive retention and operational improvements.

The Claims Specialist manages high-value commercial general liability and auto claims, leading investigations, representing the company, and collaborating with teams to enhance outcomes and compliance.