Top Customer Success & Experience Jobs in Baton Rouge, LA

Manages client relationships, retention, renewals, product adoption, quarterly reviews, and account growth. Serves as the primary client contact, develops tailored solutions, identifies expansion opportunities, and coordinates ITC services to deliver strong customer experiences. Requires account management experience, business judgment, organization, analytical problem-solving, and familiarity with IT environments, Salesforce, ticketing systems, and sales.

Manages the health, retention, and growth of a healthcare client portfolio. Builds executive relationships, leads client communications, develops recovery and retention strategies, and owns NPS activities. Identifies and closes expansion opportunities, negotiates renewals and pricing, supports billing and collections, audits accounts, and maintains CRM records. Requires collaboration across product, support, enrollment, professional services, finance, and leadership. The role is remote with approximately 20–30% travel.

Act as the primary technical expert for the Cyera platform to onboard, train, and drive adoption; design custom use cases; troubleshoot issues; manage customer relationships, renewals, and expansion; conduct QBRs; mentor team members; and influence product roadmap. Role requires client travel (25–50%).

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Provide technical support for desktops and laptops, interact with clients, troubleshoot issues, and manage service calls efficiently.

The Claims Specialist manages high-value commercial general liability and auto claims, leading investigations, representing the company, and collaborating with teams to enhance outcomes and compliance.

Coordinate and maintain excellent client relationships by communicating clearly, managing tasks, prioritizing in a fast-paced environment, solving problems, and supporting client-focused account activities. Use Microsoft Office and common business software, work independently and collaboratively, and ensure organized, detail-oriented delivery of client services.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Own technical success for strategic FOSSA customers, leading complex integrations, OSS compliance and vulnerability audit engagements, including M&A activities. Advise stakeholders, deploy FOSSA across varied build environments, support CI/CD integrations, develop technical champions, document rollouts, troubleshoot defects, and coordinate escalations with internal teams. Travel up to 20% may be required.