Top Customer Success & Experience Jobs in Baton Rouge, LA

The Claims Specialist manages high-value commercial general liability and auto claims, leading investigations, representing the company, and collaborating with teams to enhance outcomes and compliance.

Provide technical support for desktops and laptops, interact with clients, troubleshoot issues, and manage service calls efficiently.

Serve as primary client contact to build and maintain relationships, respond to inquiries, manage accounts and documentation, coordinate internal teams, monitor activity, improve satisfaction, and support account reviews and follow-ups.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

As a Partner Success Principal, you will build and maintain relationships with partners, provide strategic guidance, analyze performance data, and negotiate contract renewals to drive revenue growth.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Design and deliver customized Microsoft 365 training and adoption programs; build customer relationships; create learning content, webinars, and champions programs; produce adoption reports; coordinate with internal teams to drive user adoption and mitigate risks.

Manage a portfolio of enterprise customers across APAC to drive retention, satisfaction, and growth. Own onboarding, client journey optimization, executive reviews, cross-functional alignment, and playbook-driven communications. Monitor usage metrics, identify process improvements, and act as client advocate to shape product and service delivery.

Own relationships for mid-market employer customers (500–1,500 lives). Drive renewals, identify expansion, run data-driven business reviews, monitor account health, leverage AI/tools to scale workflows, collaborate cross-functionally, and drive product adoption and customer engagement.

Manage mid-market retirement plan client relationships to ensure satisfaction, retention, and plan optimization. Lead cross-functional service teams, advise on investments and plan design, manage RFPs/RFIs and contract negotiations, drive client growth and implementation, and travel to client sites (25-40%).