Top Customer Success & Experience Jobs in Baton Rouge, LA

Guide paid clients through post-sale onboarding of Subsplash products, provide consulting and creative direction, teach platform use, quality-review apps, troubleshoot complex issues, and collaborate to improve client experience and adoption.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Own a book of high-ARR enterprise accounts as a senior technical success lead: drive adoption, retention, and expansion; align the platform to security and business outcomes; coordinate multi-workstream initiatives; run executive business reviews; enable customers on the Endor Labs platform; proactively manage and escalate risk; capture feedback for Product and Engineering.

Manage Premier customers' critical incidents (CritSit), coordinate internal and external resources, lead crisis response and after-hours support, identify systemic issues, drive process/tool improvements, and provide reporting to improve customer outcomes.

Manage a portfolio of RigDig customers to drive retention, growth, adoption, and long-term success. Serve as primary post-sale contact, lead onboarding and training, run business reviews, create account strategies, track health metrics, and advocate customer needs across Product, Sales, and Support to achieve renewal and revenue goals.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

The Technical Success Manager owns post-sales customer relationships for large enterprise accounts, ensuring success with RingCentral's UCaaS, CCaaS, and AI platforms. Responsibilities include executive relationship management, quarterly EBRs, account success planning, technical oversight during incidents, driving AI adoption, and cross-functional advocacy. The role requires technical fluency, CRM discipline, and proactive risk management to ensure renewal readiness.

Lead and mentor a technical support team responsible for customer escalations, SLA and CSAT targets, process improvement, case review and metrics, and on-call/standby duties. Advocate for customers and engineers, build product technical knowledge, and drive knowledge sharing and operational excellence.

Manage post-onboarding customer relationships to drive product adoption, deliver measurable value, and act as a trusted advisor. Support renewals and expansion, conduct training and business reviews, create impact stories, and collaborate cross-functionally to resolve customer needs. Manage a portfolio of ~30 clients and travel occasionally.