Top Customer Success & Experience Jobs in Baton Rouge, LA

Lead and execute customer onboarding, manage communications with customers and internal teams, design and implement diversion and brokering plans, track workflows, and ensure timely, high-quality launches that set up long-term customer success.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage post-sales relationships for a portfolio of public and private sector clients: lead renewals, upsells, procurement/contract coordination, liaise with internal teams, track usage, and ensure client satisfaction and contract compliance.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Lead and coach a team of Customer Success Managers for hospitality F&B accounts, owning Gross Revenue Retention, renewals forecasting, account health, Salesforce/SAP data hygiene, and cross-functional collaboration to reduce churn and drive customer value.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Serve as the trusted technical advisor to customers, define Technical Success Plans, drive onboarding, adoption, and consumption of Elastic solutions (observability, security, search), remove technical friction, collaborate with account and service teams, identify expansion opportunities, and align Elastic technology with customer business goals to grow ARR and ensure customer satisfaction.

Lead technical partnership with Alphabet teams to drive adoption and integration of NVIDIA libraries, models, and frameworks. Coordinate cross-functional engineering and GTM teams, resolve integration challenges, influence product roadmaps, and deliver joint solutions that accelerate partner workloads and developer adoption.