Top Customer Success & Experience Jobs in Baton Rouge, LA

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Lead the customer management team to drive customer success through strategic planning, process optimization, training, workforce planning, KPI achievement, and cross-functional collaboration with inside and outside sales to resolve issues, manage quotes, and maintain profitability.

Client-facing quantitative role supporting institutional investors: interpret factor risk models, evaluate portfolio exposures, advise on manager selection and portfolio construction, and guide clients on Solovis and Venn platform capabilities while building strong consultative relationships.

Lead client relationships and delivery of portfolio data, performance reporting, and reconciliations for institutional clients. Manage SLAs, resolve escalations, support data quality using investment data/reporting platforms, and drive process improvements while mentoring analysts and building team capabilities.

Configure and deploy Solovis software for institutional clients, gather requirements, design solutions, manage projects to time and budget, deliver client training, maintain billable utilization, and ensure high customer satisfaction through proactive problem solving and data-driven decisions.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

The Account Manager serves as the main corporate contact for clients, assists in client growth and KPIs, and coordinates with internal teams to ensure client satisfaction and business objectives are met.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

Own end-to-end training relationships for large legal accounts: assess needs, design account-specific curricula, deliver live/asynchronous training, maintain client portals, produce analytics reports, and surface product feedback to internal teams to drive retention and expansion.

The Account Manager will drive client retention and manage post-sale relationships, ensuring campaign delivery, identifying growth opportunities, and analyzing performance across multiple accounts.