Top Customer Success & Experience Jobs in Baton Rouge, LA

As a Technical Account Manager, you'll support enterprise clients with technical integration for in-person payment systems, troubleshoot issues, and enhance customer engagement.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

As a Solutions Engineer, you will help integrate NexHealth's Synchronizer API, providing technical support, guidance, and resources to ensure successful customer implementations and optimal use of the platform.

The Senior Account Manager ensures customer satisfaction and retention, driving strategic expansion by aligning campaigns with business goals and mentoring peers for better outcomes.

Seeking a technical sales executive to drive business in the TOLA region, focusing on new customer acquisition and sales cycle management for a network intelligence platform.

Design and deliver enablement strategy and content for CX teams to improve retention, satisfaction, and expansion. Use CX data and Gainsight health signals to drive coaching, training, and AI-enabled workflow improvements. Lead cross-functional projects, run workshops, monitor performance metrics, and act as a trusted advisor to optimize onboarding, renewals, and proactive customer management.

Work with customers to configure and maintain Cresta's Opera platform, identify key moments using keyword/utterance rules, monitor voice analytics trends, produce insight reports, respond to ad hoc analysis requests, and mentor customer analysts to maximize product value.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Senior Technical Account Manager serves as single point of contact for enterprise accounts, resolving complex technical issues, driving customer success and retention, coordinating projects and cross-functional resources, conducting service/technology reviews, mentoring peers, and identifying product and process improvements to expand usage and satisfaction.

The DOW SkillBridge Fellowship at Cambridge International Systems offers active-duty service members civilian work experience while still serving. Fellows support operations, apply military skills, collaborate on projects, and engage in professional development. Ideal for transitioning service members seeking career preparation.

Lead technical delivery and complex implementations for strategic accounts, drive team OKRs and roadmap, mentor solutions engineers, serve as primary technical liaison for leadership and clients, and innovate processes to ensure scalable, high-quality customer outcomes.