Top Tech Jobs & Startup Jobs in Baton Rouge, LA

Lead a CX Design practice to create end-to-end, cross-channel support journeys and service blueprints. Manage and coach a team, oversee AI-enabled support, knowledge governance, and delivery of transformation programs (platform migrations, telephony, Salesforce, AI deployments) from scope through hypercare. Establish repeatable methods, ownership, quality standards, and measurable cross-functional influence.

Serve as the bridge between Finance and Customer Care to resolve complex billing and account cases. Manage end-to-end billing operations, perform reconciliations and dataset analysis in Salesforce and billing systems, partner cross-functionally to resolve escalations, educate customers across channels, and author process documentation to reduce inbound case volume.

Lead AI strategy engagements, manage complex client relationships, drive discovery, and deliver actionable plans to increase business effectiveness with AI solutions.

Lead design and delivery of scalable data lakes, warehouses, and pipelines. Define governance, quality, monitoring, and CI/CD. Build real-time streaming systems and production AI/ML data flows (embeddings, vector stores, RAG, feature stores). Mentor engineers, set platform strategy, and drive data platform modernization.

Lead and manage the MPH program including CEPH accreditation compliance, curriculum and assessment, faculty recruitment and supervision, enrollment growth, community and practice partnerships, student engagement and support, budgeting and academic operations. Teach up to 12 credits annually and represent the program in institutional and community settings.

Prepare journal entries, reconciliations, bank reconciliations, AP processing, customer invoicing support, and audit schedules in a multi-entity NetSuite OneWorld environment. Drive timely month-end close, resolve exceptions, maintain vendor records, support collections, and contribute to systems and process improvements.

Lead consolidated cash forecasting, budgeting, and project-level financial analysis. Produce lender/sponsor reporting and covenant forecasts, support financings and asset transactions, migrate reporting into ERP/planning tools, automate recurring processes, and document critical models for handoff.

Lead end-to-end brand and marketing design initiatives, create hero assets and scalable campaign systems, translate briefs into visual direction, produce marketing collateral across channels, provide creative direction and mentorship, collaborate cross-functionally and with agencies, and maintain a premium, consistent ShopMy visual identity.

Founding PR & Communications hire to build and lead earned media strategy. Responsibilities include media relations, story and channel development, executive thought leadership, data-driven launch storytelling, crisis management, and scaling PR operations including agency management and hiring junior talent.

Work with sales teams and Microsoft partners to prospect, qualify, and create enterprise opportunities for Nerdios Microsoft cloud and end-user computing products. Use inbound/outbound outreach, CRM and engagement tools to meet quotas, communicate value, coordinate cross-functionally, and continuously build product and industry knowledge.

Lead creation of an AI-driven technical training org and modular content library for Nerdio products (AVD, Windows 365, Intune). Build customer and partner certification programs, align cross-functional stakeholders, measure training impact on revenue and support, embed content into product releases, and manage and coach a technical training team.

Support sales cycles by gathering customer requirements, designing D365 F&O solutions, preparing RFP responses and demos, conducting product demonstrations, coordinating pre-sales activities, and transitioning requirements to delivery teams. Focus on manufacturing, distribution, and financial processes while contributing to pipeline generation and customer workshops.

Drive profitable sales growth into Navy and USMC accounts by owning the full sales cycle, developing account strategies, managing account managers, supporting proposals/RFPs, coordinating with program and federal teams, maintaining customer relationships, and traveling regionally to meet and grow business. Provide forecasts, resolve escalations, and ensure alignment with company product and solution offerings.

Lead SAP data migration efforts: develop migration strategy and execution plans, manage data mapping, extraction, transformation, and loads using ETL tools (SAP Data Services). Run mock data loads and dashboards, conduct data mapping workshops, develop conversion documents and data catalogs, partner with business and technical teams, and report progress to leadership.

Develop and grow profitable business card relationships by prospecting and selling payment products to mid-to-large businesses. Conduct consultative discovery and credit/financial assessments, manage pipeline and referrals, partner with internal teams, and travel locally, regionally, and occasionally nationally to close deals and retain portfolio clients.

Drive new SaaS revenue within mid-market construction accounts by building pipeline, managing full sales cycle from inbound prospecting to closed-won, collaborating with Hilti field teams, delivering demos, negotiating contracts, and meeting quarterly and annual quota ($500K new bookings). Travel periodically with sales teams and navigate complex deals involving pricing and legal stakeholders.