Top Tech Jobs & Startup Jobs in Baton Rouge, LA

Own enterprise customer relationships from post-sale through renewal and expansion. Lead renewals, pricing and commercial negotiations, monitor account health, identify risk and expansion opportunities, conduct business reviews, maintain Salesforce records, coordinate technical needs with Support/Technical CSMs, surface product gaps and patterns, and use AI/automation to scale and prioritize work.

Lead post-sales value realization by turning pre-sales ROI commitments into measurable outcomes. Build measurement frameworks, track KPIs, run executive value reviews, identify expansion signals, create reusable value playbooks, and feed outcome data into product and solution design to support renewals and growth.

Support operational excellence by owning reporting and dashboards, improving CRM data quality, building Excel-based reports and Redtail workflows, auditing data, coordinating cross-functional projects, documenting SOPs, testing processes, and identifying automation opportunities to improve firm-wide operations.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Lead requirements elicitation and stakeholder workshops for enterprise application modernization. Analyze and document business processes, translate needs into user stories and functional requirements, create process maps, support UAT and solution validation, and maintain governance and SDLC documentation while collaborating with PMs, developers, and architects.

Partner with sales to gather customer requirements, design and demo Upshop SaaS retail solutions, scope SOWs, draft deliverables, lead discovery sessions, provide SME guidance, maintain demo environments, and hand off to project and customer success teams. Act as trusted advisor to executives, develop future-state roadmaps, reduce implementation risk, and support sales events and trade shows. Travel up to 30%.

Lead end-to-end IT sourcing for hardware, software, SaaS, and security services. Develop sourcing strategies, run RFx and negotiations, draft and manage contracts, perform market and TCO analysis, mitigate risks, manage supplier performance, and align cross-functional stakeholders to optimize cost, performance, and vendor portfolios.

Support the Controller in accounting and financial operations: review reconciliations, journal entries, general ledger activity, month and year-end close, audit and Form 990 preparation, maintain accounting policies and controls, assist subsidiaries' financial reporting, and provide guidance to staff.

Coordinate and validate residential loan funding requests for the National Warehouse Lending division, ensuring data accuracy, preparing and confirming wires, resolving time-sensitive issues, coordinating with internal teams, and maintaining compliance and customer communication.

Support account managers with campaign setup, optimizations, reporting, and client communications. Pull platform and programmatic data, prepare analyses, test proprietary tools, and help improve operations and processes to meet client goals and ROI.