Top Customer Success & Experience Jobs in Baltimore, MD

Lead strategic, post-sale relationships for Fortune 500 clients, driving onboarding, product adoption, executive engagement, renewals, and expansion. Act as trusted advisor, build success plans and ROI metrics, lead executive reviews, mitigate churn risks, and influence product and operational improvements across cross-functional teams.

Manage customer onboarding, engagement, training, and support for the Hatch platform. Define processes, collect feedback, analyze user engagement metrics, collaborate with product teams, and create scalable best practices to drive adoption and continuous value.

Own end-to-end onboarding and activation for new B2B SaaS customers, driving time-to-first-purchase and GMV within 60–90 days by project-managing implementations, removing friction, collaborating cross-functionally, building scalable playbooks, and measuring activation metrics.

Conduct live video onboarding and bookkeeping setup, support customers via chat and email, troubleshoot bookkeeping issues, maintain accurate customer records, collaborate across teams to improve workflows, and deliver proactive, detail-oriented customer service.

As a Sales and Business Development Intern, you will gain hands-on experience with outreach efforts, sales strategies, and employer engagement while supporting veterans' transition to civilian careers.

Provide multilingual (Mandarin/English) customer support for parents and students via chat, email, WeChat, and phone. Resolve inquiries about courses, progress, accounts, and platform use; handle urgent cases, document issues, collaborate with teams to improve workflows, and contribute to customer success initiatives and service quality.

The B2B Marketing Account Manager will manage client relationships, oversee marketing strategies, and ensure timely campaign execution while collaborating with other teams.

Provide phone, email, and chat support to Aidin customers at hospitals and provider facilities; develop product expertise, escalate complex issues, contribute to onboarding/training, and share customer feedback across teams to improve processes and outcomes.

Seeking professional Spanish ↔ Swedish translators with experience in translation, localization, and familiarity with various sectors, including legal.

Submit your application to The ROSTR Group for future job opportunities in California. They will retain your information for relevant roles that arise.