Top Customer Success & Experience Jobs in Baltimore, MD

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

The Developer Relations Intern will engage with the developer community, organize events, create technical content, and advocate for BNB Chain's technology.

Manage technical customer relationships, resolve complex issues, improve support workflows using AI, and build documentation to enable teams. Liaise between customers and Product/Engineering.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

The Junior Technical Success Manager ensures technical delivery and adoption of AI solutions, manages projects across stakeholders, oversees technical health, and educates customers on best practices.

The Customer Service Representative assists YMCA members by answering inquiries, processing memberships, resolving issues, and ensuring satisfaction.

The Client Partner role involves managing high-value client accounts, focusing on performance marketing and growth strategy using AI tools for data synthesis and automation.

The role involves designing and delivering learning programs for internal teams and customers, focusing on effective training strategies and measurable outcomes, while managing the LMS and ensuring alignment with product goals.

The Strategic Account Manager at Blaze manages client accounts, architecting campaign strategies and driving execution to enhance client growth and engagement. Responsibilities include performance analysis, optimizing campaigns, and serving as the primary client contact.