Top Customer Success & Experience Jobs in Baltimore, MD

The Customer Success Associate will support SMB clients, driving adoption, retention, and expansion of services while managing client relationships and collaborating with internal teams.

Mentors provide technical support to learners in their online Nanodegree journey, host live sessions, and facilitate community engagement.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

The AI Success Manager will drive successful AI deployments, manage customer engagements, and ensure efficient project delivery while collaborating across teams for desired outcomes.

The Billing Support Specialist will handle client communication, payment collections, record keeping, and support internal teams with troubleshooting and billing processes.

Own post-sale relationships for federal customers, develop and execute Customer Success Plans, run executive reviews, drive adoption of NVIDIA AI solutions in classified/air-gapped environments, manage customer health and escalations, partner with integrators, provide product feedback, and ensure renewal readiness.

Serve as a trusted technology consultant for managed services clients: lead strategy sessions, develop roadmaps and SOWs, scope solutions, perform infrastructure and licensing assessments, recommend modernization and optimization, present to technical and executive stakeholders, and partner with engineering, sales, and project teams to ensure successful delivery and continuous service improvement.

Serve as the technical owner for enterprise accounts, deploying and tuning monitoring/RMM, troubleshooting networks and security, scripting automations, building scalable onboarding playbooks, and feeding customer technical feedback to product and sales teams to drive adoption and expansion.