Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Client Support Analyst manages strategic client accounts, ensuring compliance with data collection and providing expertise to support customer needs.

As an Account Manager, you will manage customer relationships, drive retention and revenue growth, identify upsell opportunities, and ensure customer satisfaction through strategic guidance.

The Business Analyst will evaluate business processes, define requirements, support Agile delivery, engage stakeholders, and provide project oversight.

Own post-sales journey for enterprise customers: lead onboarding and technical implementation, drive adoption and measurable outcomes, manage account strategy and retention, engage executives, collaborate across Sales, Product, Engineering, and advocate customer needs to influence product direction and expansion.

The Solutions Consultant supports sales by delivering product samples, addressing client needs, and enhancing sales strategies for CentralSquare software.

Lead and manage relationships with strategic enterprise accounts, ensuring growth and value realization while advocating for customer needs internally.

The Help Desk Specialist provides Tier-1 support for an online learning system, assisting users with technical challenges and account needs, while maintaining quality customer service.

The Specialist verifies insurance coverage, processes prior authorizations, troubleshoots submissions, assists providers with appeals, and documents activities.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Lead operations of the Customer Experience Center, coordinating presentations and managing engagement strategies to enhance customer satisfaction and business growth.