Top Customer Success & Experience Jobs in Baltimore, MD

The Developer Evangelist will engage with game developer communities, create content, represent Xsolla at events, and gather feedback to improve product offerings.

The Business Development Lead will drive growth in Life Sciences/Medtech by identifying and negotiating strategic partnerships, managing a prospect pipeline, and collaborating across functions.

The Account Manager will connect client goals with team execution, manage relationships, oversee project execution, analyze data, handle budgets, and integrate AI tools for performance improvements.

The Account Manager role focuses on upselling and cross-selling FMX software, managing client relationships, and collaborating with the Customer Success team to enhance customer satisfaction and retention.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Lead Customer Success strategy for the Eastern US, build and coach high-performing field leaders, drive retention and renewal metrics, translate customer data into executive recommendations, and partner cross-functionally to ensure a cohesive customer experience. Role requires up to 50% travel.

Deliver customer-facing training and enablement for Microsoft Copilot and Copilot for Microsoft 365 across Word, Excel, PowerPoint, Outlook, and Teams. Develop training materials and demos, answer end-user questions, gather feedback, and travel occasionally to customer sites. Continuously learn AI productivity tools and collaborate with internal teams to drive adoption and confidence.

Lead partner-led implementations and retention for Zoom CX by establishing technical standards, enabling partners, monitoring deployment health, and identifying expansion opportunities. Serve as the technical liaison across Product, Engineering, and Partner teams to mitigate churn, support day-2 operations, and translate new product capabilities into partner-driven customer value.

The Client Relationship Manager manages UHNW client relationships, overseeing financial needs, cash management, and coordinating multiple entities while ensuring timely execution and accuracy of requests.

Own full customer relationships from onboarding through renewal and expansion for an assigned account territory. Drive adoption, retention, and expansion by delivering strategic guidance, value realization, forecasting, and multi-stakeholder engagement while leveraging AI-assisted tooling and collaboration with technical teams.