Top Customer Success & Experience Jobs in Baltimore, MD

Assist in developing and testing features for a data security platform, collaborate on projects, participate in research, and support documentation efforts.

The Social Media & Project Manager will oversee content management and communication across multiple accounts, ensuring timely delivery and effective collaboration between clients and creative teams.

The Customer Success Manager will onboard dealership accounts, drive product adoption, manage relationships, and create operational processes while providing customer feedback to improve the product.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage ad operations and trafficking for campaigns, troubleshoot live trackers, support data preparation and client-facing technical support to ensure accurate measurement and campaign setup.

The Pricing Associate will leverage sports card knowledge to develop valuation strategies, support pricing methodologies, and assist cross-functional teams at Alt.

The Travel Guide provides engaging presentations in Dutch and English, conducts research on destinations, hosts Q&A sessions, and supports guests during shore experiences. Must adapt to changes and ensure high-quality content delivery.

The Customer Success Manager will engage with customers to drive value from Singular's product, manage onboarding, and enhance retention and account growth through technical solutions and client advocacy.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.