Top Customer Success & Experience Jobs in Baltimore, MD

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.

The Customer Success Manager ensures clients maximize value from ECFX products through relationship management, technical support, and proactive problem-solving.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

The Director of Ecommerce will strategize and lead the growth of Shopify and TikTok Shop, aiming for $20M+ in revenue within 18 months while managing a high-performing ecommerce team, optimizing paid media, and ensuring profitability.

Provide empathetic financial guidance to participants, addressing financial challenges, delivering support, and creating educational content while working independently.

This role invites candidates to join Nutrafol's Talent Community for potential future job opportunities. Details about upcoming positions may be shared later.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.

As a Customer Success Manager, you'll guide upmarket customers in security compliance using Vanta's solutions, managing a portfolio of customers and ensuring their success.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.