Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Account Manager will manage a $2 million portfolio, drive revenue growth through renewals and upselling, and maintain strong client relationships while ensuring customer satisfaction and retention.

The DEIA Impact Intern will assist in researching best practices, developing training resources, organizing DEIA events, and contributing to internal initiatives.

Amplify is seeking summer interns to support various teams in education technology, providing hands-on experience and exposure to the field while working remotely.

The Account Manager fosters relationships with existing customers, manages support escalations, negotiates commitments, identifies growth opportunities, and collaborates with engineering teams to align products with customer needs.

Serve as the highest technical escalation within Support, triaging complex Jira tickets, performing root-cause analysis via SQL, log and code inspection, authoring detailed escalation tickets, partnering with Product and Engineering, mentoring Tier 1/2, participating in on-call rotation, and driving defect prioritization and resolution for MeridianLink's fintech product suite.

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

The AVP, Client Account Management oversees client retention and growth, transforming relationships into strategic partnerships while managing account health and team performance.

Manage a portfolio of customer onboarding projects for Qualio, design and execute onboarding plans, communicate with customers and internal teams, educate customers on product best practices, track risks/issues, and ensure smooth handoffs to Sales and CSMs.

Manage enablement programs for Go to Market teams, design learning experiences, analyze skills gaps, facilitate workshops, and measure program effectiveness.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

Lead enterprise onboarding and implementation for Blockstream Enterprise: manage pre-sales demos, coordinate post-contract activation and key ceremonies, configure policy engines, deliver onboarding sessions, drive ongoing client health and feedback, and collaborate with Product and Engineering to improve the product.