Top Customer Success & Experience Jobs in Baltimore, MD

Manage a portfolio of MSP clients as primary technical contact: run TBRs/QBRs, produce action plans, create quotes and scopes, coordinate internal teams, surface risks, and assist the CTO with standards and account planning.

The Onboarding Consultant guides new customers through the deployment and use of the CommsCoach platform, ensuring effective training and workflow alignment with ECC operations.

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.

The Client Services Specialist manages client interactions, onboarding, and account management, ensuring a seamless banking experience through effective communication and support.

As a Technical Enablement Associate, you'll support technical enablement programs, assist in content creation, and help improve training for pre-sales teams. You'll collaborate across departments, manage various platforms, and contribute to product launches while fostering engagement and growth.

The Customer Care Representative will handle customer inquiries about policies, provide information, manage policy updates, and collaborate with internal teams.

Lead customer engagements and analytics projects to ensure clients maximize solutions' value. Collaborate with teams for continuous improvement and manage project delivery. Build strong customer relationships and communicate data insights effectively.

Provide front-line support via email, chat, and video; learn the product, resolve customer issues, create help docs, and relay feedback to Product and Engineering to improve the platform.

The Technical Solutions Engineer will bridge the gap between tech solutions and customer needs, driving revenue through tailored solutions and collaboration with sales and product teams.

As a Customer Success Manager, you will advise customers on using TENEX's MDR platform, ensuring engagement, satisfaction, and success while managing risks and driving product improvements.